Shoe CarnivalReviews of shoecarnival.com

Ordered shoes. Received no laces in 1 shoe, and a security tag in the other. Back and forth emails for a week, since closest store is half hour drive. After telling me that they were sending a replacement, expedited, and a free shipping label, waited another day to ask for the security code on my credit card. No. I'm not paying for 2 pairs, while you wait for the return to happen. I want the correct pair, I've never had another online company ask for my card a second time to fix a bad order. Sounds fishy. The customer service here is so disorganized. Did nothing to help me out. Couldn't care less to get me replacement shoes in a timely matter. They should stick to storefronts, and stay out of the online business.

I ordered shoes from their website and kept choosing my choice of color. I checkout thinking it's still the color I choose. I get and email saying thanks for choosing your shoes in NAVY. I emailed customer service 5 times and I got a reply 4 days later with a mocking tone saying unfortunately we can't change your shoe color because we ship immediately. BS! I didn't get my shoes till nearly a week later. Won't shop online or go back to any SHOE CARNIVAL.

Don’t order from this company. I ordered online 2 pairs of boots, I live in Wisconsin and they ended up sending my order all the way to chicago illinois. When I called and tried to changed the destination of my order the girl who answered the phone said that my order had to be cancel and that I had to make a new order, so she was supposed to cancel my order, but I had a bad feeling so I told her that I was going to wait to see my order cancelation confirmed, to make a new order. The next day I got a email saying that my order when through not only did she not canceled my order but they sent it to the wrong store, 2 hours away from me. I called again and ask to cancel my order the girl who answered said that they couldn’t do anything about it, that my order already went through and that it was in the store but said that if I waited 7 days they will just return my money. I honestly didn’t trust her anymore and went all the way to Chicago to get what I ordered cause I didn’t wanted to lose my money or whatever I ordered. Some days later, their customer service called and asked me about my call about the cancellation, I told them about my horrible experience and they wanted to give me 50 percent off from my next order online. I was like this lady has to be kidding me, after my experience, I’m never visiting shoe carnival again no thanks their business is a joke and the staff at the store are very rude and unprofessional.

The Fargo ND location has the worst customer service. I was trying to exchange a gift and the lady helping me named Linda got all cranky when I told her I didn’t have a receipt. I was polite with her but she was still snippy and short with me. I’ve worked customer service and I know it can suck but you never treat your customers poorly. Won’t be going back.

Bad service and they send me the wrong sizes and when I call to ask why they send me that sizes they just oh because we don’t have in stock what you order and I was like why you going to send something the I don’t order and she just say I really don’t know sorry .. bad service I well never order from here again

I have been shopping here for years and I have always been happy. Until now......customer service is horrendous and the company as a whole is criminal. I purchased five pairs of shoes online. I purchased them online because the local stores did not carry my size. I took one pair back to the store (which is an acceptable return option according to their policy). I did not notice at the time but, the store did not return at the correct tax rate. I purchased the shoes at 9% tax. When I returned them, they gave me back 4%. When I called customer service, I was told there was nothing they could do. THEY ARE CHEATING THEIR CUSTOMERS OUT OF MONEY. It is not a lot of money but, it is the principal; they are stealing money. THE OTHER SHOES FROM THIS ORDER WILL BE RETURNED. I REFUSE TO GIVE THEM ANYMORE OF MY MONEY. AND I WILL NEVER SHOP AT SHOE CARNIVAL AGAIN.

Good brands at good prices but holy lack of customer service. I ordered never got a confirmation email 5 days later my order was cancelled called customer service everyone I talked to was rude I kept getting transferred finally one girl said my order was cancelled because my billing email address was wrong? Billing email address? Seriously? So stupid. Re ordered paid for fast shipping because I needed the shoes ASAP and had already wasted 5 days with the mysteriously cancelled order. That was 2 weeks ago tracking number says it will be here Monday. Glad I paid extra for 3 week shipping. App sucks not well designed at all. My account was also charged 4 times. A hold and a charge for 2 orders. What a s*** show never again

Doing some online comparison shopping this morning. Found a pair of Nike shoes listed at Shoe Carnival for $39.99 which was $10 cheaper than the original store I looked at. GREAT! So I go to the website and verify the price before creating an account so I can order and start collecting points. I place the shoes in my cart and suddenly they are $49.99. Um...huh? (I go back to Google and they're still listed for $39.99, but the price remains $49.99 in my cart.) Not only are the shoes $10 more expensive after creating an account, but the website tries to charge me nearly $4 tax! I live in Anchorage, Alaska. We have no sales tax here. Bye Shoe Carnival - its over before it even started.