Shoe CarnivalReviews of shoecarnival.com

I ordered a pair of Shoes for a Friends Birthday which never got put in the Box by Incompetent Person in the Warehouse and then I asked for a full refund since I didn’t have time to wait for a replacement and get told the Credit Department is backed up and My refund won’t even get processed until 10-15 Business days, that is majorly unacceptable especially since I had to take more money out just to get a replacement of My Own for My Friends Birthday elsewhere and really need the Money back ASAP for the Shoes I never friggin got, so first I get screwed over with the Order then Refund.

Offered a $10 off coupon & free shipping for new customer, but could not get either to work online..Had to call them, with a 15-minute hold time (that was the best part of the transaction..Cust rep still could not get discounts to go through, but after an hour+ of my wasted time, I just bought them anyway (and this was the only place that had these in my size)..THEN after they had my billing info, the price went up $1.30..BECAUSE THE PRICE GIVEN ME WAS "ONLY AN ESTIMATE"..So almost 2 hours & $20 more than offered, I might get a pair of shoes someday.. DON'T EVEN LOOK ON THEIR SITE..YOU WILL BE SORRY

shoe carnival might be the worst shoe place that you could go to. it’s a shame that such a hard-working employee like eli boyer has to work at such a s**t hole.

Worst experience once again ordered shoes they sent to the wrong address twice now!!!!!! And because I used cash to pay it will take 8 weeks to get your money back from them!!!!!! My shoes are 2 hours from me DO NOT ORDER SHOES FROM THESE PEOPLE HERE IN BILLINGS, MT

SHOE CARNIVAL = HORRIBLE!!! stay away from this business by NOT giving them your $$$ I ordered and received three pairs of CROCS - all 3 DEFECTIVE! SIZES TOTALLY OFF!!! One foot was either too big (width/length) it did not matter which foot. I have bought crocs at the CROC STORE and I have NEVER had this issue there. Anyway long story short Their online return process did NOT work so I called customer service they said they would email me a prepaid RETURN LABEL. So far so good EXCEPT that they NEVER did send me the email. I sent them SEVERAL emails requesting the label. I did get an automated reply saying that customer service would get back to me within 24 hours. That never happened. Tired of waiting. Shoe carnival is making it IMPOSSIBLE to return DEFECTIVE SHOES. So I just called my credit card to dispute the charge!

This is a crappy company it's a scam I placed an order and there is no body to talk to even there phone number is not working stay far think twice before you buy from them I placed the order over a week ago still no tracking

I will never spend money here again. This is by far the crapiest company I’ve ever spent money at. I ordered a pair of Nike slides, and unfortunately also did Klarna payments. Got an email that my order was delivered and yet there was no package. I sent multiple emails and sat on hold for HOURS with no one to answer. Stupid email stares “will get back to you within 24 hours” between me not getting my shoes, opening up a claim with USPS and the lack of customer care. I truly can say I would never recommend this company to anybody. What type of company is run on lies, 24 hours?? How about no communication at all besides telling me you received my money. This is a pathetic excuse of a company . DO NOT BUY FROM HERE!!

0 stars better - bought shoes that the sole literally split apart after about a month. Contacted them within the 60 day requirement. They stalled communication until over 60. Corporate denied accepting a return and replacement and kept my money - but I could use a 15% coupon for next purchase. I don't think so.