Shoe CarnivalReviews of shoecarnival.com

Placed an order and they charged me twice. They said they will not refund me.

The shoes I got are ok but they put in a 7 and a 7.5 and the customer service was HORRIBLE NOT GOING BACK FONT WASTE YOUR MONEY

Worst experience ever. Ordered a pair of kids sneakers as a bday gift. The kid received the box opens up and finds ugly looking slippers. Customer service says we ll refund you, we don't t have your shoes in stock. Will never order and refer their their site. They wouldn't even offer a discount or some other incentives to keep customers. THEY DONT EVEN DESERVE HALF A STAR.

I am very unsatisfied with shoe carnival & how they handle their exchange policy online . All I wanted to do is exchange my shoe for a different size & was told that i needed to go to the store for an exchanged size & if the store does not have my size , ( in which the stores do not have my size ) , then I have to reorder the shoe online & pay the difference, when the first time I ordered online I bought one pair and got the second for half off , and now I have to reorder the shoe I need in a difference size online and pay the difference, does not make no sense . I will not be a returning customer to shoe carnival . Sent from my iPhone

Because they require masks even to people who are exempt i will never shop here again. They are extremely rude and don't care about people that have medical problems and can't wear a mask

I did not like my online experience! Show Carnival is the WORST at online returns...! I deal with a LOT off online ordering and returns....SHOE CARNIVAL LOOSES MY ONLINE BUSINESS!

Advertised free returns but now says $6 to return a pair of shoes that I bought for $20. Will never purchase from them again.

Worst place to order shoes from literally all month I've ordered shoes and they cancel it the next day with no explanation!! I'm Literally shopping somewhere else because they obviously don't want my business!! It's frustrating!! And they are the only ones with the shoes I'm wanting for my daughter. I gave up trying with them.