Shoe CarnivalReviews of shoecarnival.com

I am so not happy me and my Husben bought 4 pair shoes about 3-4 months ago and spent 250.00 and got email 2 days later saying I had 10.00 in rewards of course I didn’t keep it but when I went to use them yeasterday of course the lady said they was not on my account

I would also give a zero if I could. I spoke with customer service agent and assured I would receive an email. One week later and no email. Customer service is absolutely horrible. I finally went to the store and they were much more helpful. I will never order online from shoe carnival again.

The women at the door told me I couldn’t do a return, even though I had my receipt and I had 60 days to return them, I was back the very next week anyway she got the manager on duty he agreed with her plus added it’s because of Covid also , tell all your friends not to buy from them they don’t honor the recipe they give you

Trying to return the item. NO RESPONSE for a month now! Horrible customer service. No chat - they are always offline. No phone - no one picks up, email - they just give you your case number and after it nothing happens. I will never ever shop at this place.

Customer service is horrible, waited on hold for 58 min, Someone Answered Hello and I asked her if this was shoe carnival and if she just woke up. she hung up on me. Shoe carnival sent me the wrong color shoes I called to replace them they refunded my money minus my shipping fee of six dollars as a return. again I called ,waited on the line for 80 minutes for Customer Service and got no satisfaction. Buy you shoes anywhere else, Perfect name for a company that has a bunch of clowns working for them.

The worst company ever! Ive been trying to talk to someone for over a week! Chat, emails, calling, no one ever gets back to me! What is wrong with you guys? i just want the track number from my return! It arrived there last week. And i haven't received anything from it, not even an email or the number of the new order.. I am not asking for something impossible, its just a update! They never answer the phone, the chat never works! A shame!

If I could give 0 stars I would. I tried to purchase some shoes on the website, used the 25% off code listed on the website. When I put in my card information in, it said there was an error, tried to do it again, and another error. I even tried to use a different device, still error with the card. I got charged 3 different times for the same one pair of shoes. No email saying that my order was received, no confirmation, nothing. Tried getting in contact with a rep through customer service, I've been on hold for OVER AN HOUR! At this point, I don't want the shoes anymore I just want a refund. And after reading some of the other posts, I think it'll be a long time before I get one!!!!

I wish I could give a zero star review! My mother and I tried to order shoes online. Got an error message that the payment could not be excepted and to contact the card issuer or try a different card. We did both! Every card we tried to use it said the card could not be used. Found out they pulled money every single time we tried to use the card but the orders failed!!! Called customer service and found they had 7 orders that had failed but had pulled money for every single order!!! They were going to file a report and make me wait 2-3 business days for someone to contact me to issue a refund of almost $800! I had to fight with the rep to get someone to refund the money immediately. I’m sorry but I didn’t have a week to wait on someone to refund $800 when I have bills to pay, and we all know that’s exactly how long it would’ve taken them to get the process done, if not longer! They don’t value their customers or our time! They’ve lost about 7-8 customers over this issue as I’ve told everyone in my family who shops with Shoe Carnival to never return! Don’t waste your time or money with these clowns. The whole establishment is a joke....