Shoe CarnivalReviews of shoecarnival.com

Placed an order and it still hadn’t shipped after almost two weeks. Customer service rep was super unprofessional using words like “cuz” and “ain’t” in the support chat. They still couldn’t give me an answer and when my order would ship so I checked back again the next day and got a different rep who was more helpful and professional. She informed me that the shoes were back ordered and had no ETA at all. I ended up cancelling the order. Funny though, it still says those exact shoes in that size are available.

I've read multiple posts regarding them sending the wrong shoe size, and low and behold I was sent the wrong size. Not sure if this is a scammy thing they do, but I'm dissatisfied that I have to return this item.

I bought a pair of Rockports from ShoeCarnival.com that arrived to me with "NO INSOLES" inside them. After 6 plus phone calls and 2 months of my time wasted, the last time I called in to with the incident number assigned to this problem to ask why nothing has been told to me yet about a refund or replacement, the very rude customer service rep hung up on me. So I have been ripped off for $69.99 plus tax and all the time and effort to try to get what I paid for. I will never ever buy from these morons again. Beware!

This company is ridiculous. I odered 5 pairs of shoes. It never showed up. Emailed lots of time and no response. I did not ask for a refund, I asked for a reshipment. Very disappointed never order from them again!

Ordered a pair of shoes, they actually shipped very quickly but they were too big so I returned them and ordered a 1/2 size down. I returned the shoes in person and picked up the new pair at the same location. Still haven't received a refund for the first pair and have tried contacting them by email and phone with no response. They will email a case # saying they will contact you in 24 hours or less and then nothing. I'm going to have to dispute the charge with my credit card company I guess. Terrible customer service!

Shoe carnival is a LITERAL disappointment. ordered two shoes, one was fine, the other was supposed to be a nine in men’s but they sent me a nine in women’s. Had to call back wait for more than 30 minutes, receive a shipping label and go to FedEx myself to ship it out and exchange it. Waited for about 2 to 3 weeks for them to receive it and exchange me back my new pair JUST FOR IT TO BE THE SAME 9 IN WOMENS. Not to mention I called in between those 2 to 3 weeks and made sure they put a note on the order that clarifies it’s supposed to be a nine in men’s. AND told them (on a Friday) that it wasn’t my fault and I should get a complementary overnight or two day shipping for the exchange shoe. He said ok it was going to be there Saturday or Monday. But like I said it took 2 to 3 weeks. Then when I received the wrong shoe the second time, I had to go through the same process all over again, for something that was 100% not my fault. The representatives are rude, they’re untrustworthy, and the people that are in charge of the shipping are CLEARLY not paying attention to the orders and customer needs. This company acts like they’re ran by incompetent children and will NEVER be known as a successful business if this doesn’t change. Lucky they’re still even a business.

Worst customer service I have ever had. After item that was shipped with expected 6 business day delivery, I waited 8 business days and 12 total days before I called cust. service. After waiting on hold for over 30 minutes, I asked where my package was and when it would show up. I was told to contact FedEx. When I said I already did, they said well it will show up soon. Is that all??? I will be requesting a refund from my credit card

Ordered a pair of Nike Experience 9 in mid-Sep. Expected delivery by Oct 1, 2020. As of today, Oct 7, 2020 NO SHOES. Called on Oct 5, 2020 and was told it was the fault of FedEx. Their delivery may have been slowed for various reasons. Last known tracking was Maryland on Sep 25, headed to me in Delaware. Called again today to cancel the order. Had to talk with a supervisor to get the full refund processed after being on hold for more than 30 minutes. What a horrible experience, will not order from Shoe Carnival again. Tell your friends, they take your money, then drag their feet to get you the items or a refund. STAY AWAY FROM THEM.