Shoe CarnivalReviews of shoecarnival.com

Terrible experience with trying to do a return. First they shipped the wrong shoe and sent return info, then they refunded 50% and couldn’t explain why. Multiple attempted calls and emails about my case# and never was able to get in contact with them again. Wait time on the phone is hours. I gave up, will never shop there again.

Ordered two pairs of boots during the Black Friday sale. After 10 days of waiting received an email saying order was canceled, no explanations. This was my first time ordering from Shoe Carnival and it will definitely be my last.

I ordered 2 pairs of crocs because they were on a real good sale. one pair shipped and arrived within 3/4 days. To make a long story the first pair is the wrong size. I originally ordered a men 7/women 9 (they're unisex) in black fur crocs. This is also printed on my receipt. I was sent a 9 men/11 women pair of crocs. The store altered my receipt to accommodate the different size. The customer service rep states that the shoe is not a 9 mens but a 9 medium, but it is written clear as day on the shoe 9 mens. I am still waiting on the other pair of crocs. The rep stated they were an 11M, which means that it's 11 mens, also the wrong size. Those were suppose to be 11 womens and 9 mens due to being a christmas gift. They basically sent the wrong sizes and altered my receipt, good thing I have the original. First and last time ordering from them. I have never experienced anything like this

Terrible service: I ordered the wrong size, so I returned as instructed. The I had to call a week later to find out what was going on. I was told shoes were not set to ship, but now marked to ship. Called back a week later after hearing nothing, told shoes on backorder. Told I would like to cancel order, then I got hung up on. Called back told order cancelled but will take 15 days to get refund in PayPal. NEVER AGAIN SHOE CARNIVAL. There are 1,000 on line companies to get these shoes from, why would I ever choose you again. I also spent an entire hour on the phone today trying to get this straightened out. RUN and HIDE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!NEVER AGAIN!!!!!

Went to order a pair of shoes and they charged me twice but the order never went through and I never got a confirmation?? I called and they said this happens sometimes and I should get my money back in a few days...Very disappointed.

They do not sell new shoes. Placed an order, the return address literally is from the "Returns Dept" Called customer service and they sent out a new order, again it came from Returns Dept. 3rd time they said they have no way to guarantee the items wont come from the Returns Dept

On November 25, 2020, I ordered 2 pairs of Rockport Eureka. They were on sale and buy 1 get 1 half off. I buy 2 pairs for $53.97. On December 1, 2020 I received an email that they cancelled my order and my money would be refunded in 15-30 days. I contacted customer service and said the shoes are still for sale online so you didn't run out so its clear you don't want to honor your sale. She offered them back to me at $84.25. I replied Ha thanks for the offer but I'll pass. The customer service agent on chat couldn't get rid of me quick enough.

Terrible. The customer service reps on their websites chat are the worst, so I would suggest calling them instead if you're having order problems. Even though they have affordable prices, the amount of stress and frustration my interactions with this company has caused me isn't worth it and I will not be ordering from them again.