Shoe CarnivalReviews of shoecarnival.com

Purchased a pair of bearpaw boots for my daughter on 11/16 for pickup in the Greendale,WI store. When I arrived at the store on 11/17/21 the sales associate couldn’t find my order at all in the system. The assistant manager Nicole came over to assist him and automatically said oh that order was cancelled (without looking at my online receipt). I asked when and what time because I never received an email or call stating that. She said at 10:00 am (it was 11:37 am) I asked for proof that it was cancelled and asked refund process she didn’t know any of that information and said she couldn’t provide it because their system doesn’t work like that. So I asked for the corporate number because what she is telling me isn’t sounding too accurate. The number she gave me was customer service instead. I spoke with two different customer service reps that told me Nicole actually placed my order on back order and placed the order on reserve for an employee. The representative told me that the store had the shoes and should have been fulfilled to come to me, but Nicole chose to place my order or back order. I go back in the store the tell Nicole what I was told she tells me that’s not the truth, but customer service isn’t lying either. I said computers don’t lie so if you placed them on back order then that’s what happened that is why I never received an cancellation email because you never cancelled the order. Nicole then proceeds to tell me that they can hold item(s) for employees for 2 weeks or until pay day. I said oh so even if customers pay for them you guys can just hold on inventory she said yes. Unfortunately the district manager reaches out to me to only tell me she’s sorry I had this issue and to come back the store manager would assist me. Now, why would I come back if this is your policy I may not ever get the items I want if your employees can take the online purchase because they want them. There is no accountability for what she has done even though the customer service reps were extremely apologetic and said it’s not their policy it appears the staff at the greendale location doesn’t feel the same. So for the people who are having their orders cancelled or back ordered this may be one of the reasons why so just be aware I would just order bearpaw directly from them and skip shoe carnival due to its policies regarding fulfilling orders.

Ordered size 11 shoes for men that are orange and black they sent size 4 year old baby shoes and then acted suprised that i wanted my money back or the shoes i ordered. The then numb skulls sent the wrong pair of shoes again the second time. Never again will i shop from them

I have had Asic's for over ten years. The shoes sold to me by shoe carnival did not have the same footbed as any of my previous pairs of Asics. I dont think the are real Asics; they apear to be fakes. Would never order from shoe carnival again.

If I could give no stars I would. I ordered 1 pair of shoes. They duplicated my order and charged me. I’ve made several calls to get a return label and I never receive it. I checked junk and spam….nothing. I called yesterday and they agreed to refund my money. I received $6 of $63. I called today and now they say they will not refund until they get shoes. They still have not sent me a return label. I will never order anything from them again!!!!

Did a Google search and also came up on Facebook (go figure) for these particular booties. They were advertised $20 less than the website so I inquired with the company. That got me nowhere and they refused to honor the price that was advertised despite having a picture of the ad.

Horrible customer service! Called in 2 separate times, only to be hung up on both times. Never received an email or notification that my shoes weren’t going to be delivered, until I sent an email and then they told me they have no idea when they will ship. I totally understand supply chain disruption. I wouldn’t even have written this review if I had just gotten decent customer service via e-mail or on the phone to help me with my order. Still waiting on hold for the 3rd time on the phone this evening…. Never mind. That was the 3rd time I was hung up on. They picked up the phone after waiting around 7 minutes and then hung up.

Wish I could leave zero stars. Ordered some items for my granddaughter birthday they only shipped half of the order to begin with then when I called back to find out where the rest of the order was I was told it would be shipped out that day and they were so sorry for the delay. After another week and tracking not updated I called back only to find out that now the items I had ordered were no longer available and they would not price match for a similar item. They have lost a customer over $30.

If there's a place for no stars I pick that. Awful customer service. Don't want to help you track or even call to find out where your stuff is. Day 7 and my package has been to two places in Chicago then to Tennessee and now North Carolina? I called customer service first lady hung up on me second one no help supervisor didn't know crap. Won't use them again.