Shleppers Moving & StorageReviews of shleppers.com

Shleppers are the WORST moving company I have ever used and I would highly recommend you look elsewhere for your moving needs. Their service and support has dramatically declined from when I used them several years ago. Firstly, they sent me a very small truck to move the entire contents of a 1 bedroom apt (they will claim it was based on what I told them I was moving and how many boxes – even though they did not ask for any sizing or measurements). I had to get an additional U-Haul last minute. On top of all that and Shleppers refusing to get a bigger truck or send another one (or even give me a reduced rate on another rental), the movers ruined my velvet sofa by slashing their box cutters into the “protective” film they put on it to prevent damage! So careless. Shleppers offered me $60!! Insulting (again they will tell you they only pay for the weight of an item, not its actual value – so prepared for a 4K sofa to be ruined and then be offered $60). To accept the $60 would have prevented me from being able to write any reviews about them….no thank you.

The movers were entirely unprofessional. The salesperson agreed to certain conditions, including moving our new washing machine. We also did a FaceTime call prior to him providing an estimate so he was 100% aware of the amount of boxes that would need to be moved. On the day of the move, the movers acted like they didn’t know the washing machine needed to be moved and that they could do it for us as a favor, even though it was clearly stated on their checklist. The supervisor of the crew complained the entire time about the amount of boxes and the time it would take to pack and move everything. They damaged several items during the move, including breaking a TV. The claim will only cover $.60 per pound for each damaged item, which won’t even cover the cost of tax for a new TV. And to add insult to injury, they took drinks from my refrigerator without asking, even though I had bought several bottles of gatorade and water for everyone. Save yourself the grief and find someone more reputable.

I booked Schleppers because they gave me a good quote - they then proceeded to charge $3,000 more once they arrived and actually packed the truck. Communication was terrible and I could not get an answer as to when my furniture was expected to arrive. Once it did arrive, several pieces were damaged, including my vintage bar. They have an insurance company you can go through, but the wait time is a few months, so now I have broken furniture all over my house. Terrible customer service and actual service. Please go somewhere else.

A shady, fly-by-night company that will take your money and then vanish. I complained to the NYS Attorney General's office and learned that Shleppers has been the subject of labor law violation complaints, for which it was forced to pay out hundreds of thousands of dollars to the state. Apparently, they're trying to get that money back by taking advantage of unwitting consumers. They promised me a white glove move and pack and unpack and failed to deliver on any of the three guarantees although they charged me in full prior to the job (which I later found out is also wrongful) and refused to refund, even partially. Save yourself and do not use this company.

TERRIBLE Experience I have moved internationally over nine times and can easily say this is the worst inexperienced movers I have come across. To start, their crew were mainly loaders not packers, they did not know how to handle sensitive items or delicate furniture, the first thing they did was negotiate their tips. I paid over TWENTY THOUSAND Dollars for Professional packing and care, and what I got instead was a terrible job and bad attitude. The did not only break our irreplaceable china items, but they also scratched/broke my unique furniture, paintings, lamp shades and valuables. I had to guide their inexperienced crew on how to wrap and pack items and provided them with warping foam and wood packing crates to protect my items, yet the result was a disaster. To add pain to our injury, the crew members insisted on their negotiated tip and the company claimed that they needed a bigger truck as the volume was larger than what they anticipated and asked for an extra amount of $1,650 on top what they received already. I was obliged to pay to release my shipment. When we received the shipment, I shocked to see that they sent the wooden crates which I provided them for protection of my items EMPTY, we also received two boxes which belonged to another client and we had missing items which they stated they could not locate. I sent them over 30 pictures of the broken/damaged items and their customer care person asked me to contact the insurance company as they could not help. No apologies No regrets but simply a careless attitude. We are literally in pain seeing our valuable which we owned for over 25 years and have been moving with them from country to country DAMAGED. I will NEVER RECOMMED Shleppers

I picked Shleppers because I'd had a good experience with them in 2013, but this was like a completely different company. Will never use them again and strongly advise against it. I paid extra because they offered a live video estimate using FaceTime, unlike other movers who would've required me to do my own detailed inventory, including counting all the boxes after they're packed, which is difficult if you need to book ahead of time and can't live out of a suitcase for 2 weeks. They showed up, started complaining that the estimate was inaccurate, and I agreed that they should call headquarters. Then, they started the move, half-loaded the truck, and declared that I would have to pay 25% more in order to finish the move! Of course I was over a barrel at this point – I thought I was paying their higher prices to avoid this situation! On top of that, they put a big hole in a leather sofa and offered my $35 to replace it, since I hadn't paid even MORE money. No better than the worst of NYC movers.

Shleppers moved us from NYC to Westchester and only when the truck was a few minutes from our new house did they tell me they needed to charge an extra $775 because they used more boxes than they planned. When they had all my worldly possessions hostage I had no choice but to agree. I only found out after they left that the boxes were half full, some even less than half, so of course they used more boxes. Other fun facts about the move, the movers got into a fight with the super over their refusal to let an elderly resident use the elevator and the super kicked them out, so I had to finish moving the rest of my belongings out of our Manhattan apartment myself. When I complained to the company they responded, and I thought they had reversed the charges, but they apparently didn't. When I complained again they said that it was my fault for not complaining sooner, and then refused to help.

If I could give them zero stars I would. Broke a number of nice quality pieces of furniture, left my silverware in the old home, boxes everywhere - clothes in the dining room?? My mattress was not wrapped and has mysterious black marks up the side that can’t come clean.