ShipwireReviews of shipwire.com

Absolute NIGHTMARE! These folks are the WORST. THE ABSOLUTE WORST. First off, unless you're shipping thousands of orders a day, they look at your account maybe every few days to fulfill. I've never received so many complaints from customers regarding our shipping. If you are looking for a fulfillment center to provide the quality of customer service you provide DO NOT GO WITH SHIPWIRE. They will embarrass your brand. Receiving took over 2 weeks Permanent removal orders took over 2 weeks customer service is customer disservice- basically they're worthless lack of accountability lack of answers to simple questions IE Where is our inventory? Why is shipping take 3 days to complete? Why are body rollers being sent out to our customers, when we sell pet supplies? They refuse to give you a contact that can supply answers Bottom line, Shipwire does nothing but cause headaches and embarrassment. Their fulfillment fee's may be reasonable but the amount they've cost us in sales, loss of customers (painful public reviews) and just losing inventory all together... they're the MOST EXPENSIVE fulfillment you can go with. We went with a smaller local fulfiller. The customer service, communication and reliability is a no brainer for an extra .$25 per pick. I've had zero issues since we moved over. Customers are happy with the 2 day priority option for the same price Shipwire offers. Too bad for that rate Shipwire offer 3-5 business days but warn your customers it's more like 5-7 business days. With Shipwire we were NEVER early, and 60% of the time the package arrived late. To make customers happy we would waive their shipping-bleeding money thanks to Shipwire. And when you are finally fed up with dancing with the devil, they will charge a full pick to destroy or remove inventory-ridiculous. $2.85 versus what Amazon charges $.50 per pick to remove... something Shipwire can learn from a company that does fulfillment correctly.

I have orders that have been sitting in the LA Warehouse since the 22nd. Despite multiple calls and emails nothing is happening. The Call Center agents cannot (or won't) escalate the issue. They repeat the same old song "I will reach out to the housewares to try and get your orders escalated. I get a different reason from each agent for the lack of activity on my account. Stay away from this company this is just the latest in a series of train wrecks they have led us into. 11/04/15 - While they are catching up I still have orders outstanding from the 29th of Oct and despite Helga's post have NEVER been contacted by management. Diana

(This review was posted on August 18th and removed by Trust Pilot because I linked to an image of a box. I am reposting it because of a new experience as we transition fully from them) Do not under any circumstances work with this company. They are unprofessional, do not care, and appear to be under a lot of pressure that they can't handle. The ONLY thing I was impressed with was their onboarding. Since then it's been a literal nightmare. Some issue: - Orders slow to go out - Receiving taking over a week - Items sent carelessly and broken - Fuzzy policy on insurance - Customer service gaps, no ownership of case. Find an alternative. --------------- Update: The level of absurdity and ineptitude goes up. Management who promises calls back don't. One manager tells us about insurance on fragile products, we go to add it into a system that has vague language only to find out from another manager that Insurance isn't available on fragile products. Here's another head scratcher. This fulfillment center doesn't have bubble wrap. To add, how does anyone packing a fragile product throw it into a box with other fragile products with no protection other than a piece of of paper on top!? Answer: they don't care. If you have a single, product that isn't fragile these guys might have your back. But as far as a trusted partner goes, they suck and can not be trusted. If you're with them now take a close look at who your "partner" is. ------------- 10/28/15 UPDATE... We are in the process of transition fully from them. We asked shipwire to ship all fragile inventory back to us since they were incompetent at professionally shipping the product. We did have other inventory there that we decided to allow to be moved out until it was fully depleted. The product arrived to our house in a manner indicative of shipwire's consistent lack of care. I have a picture for anyone interested, I'd post it here but truspilot doesn't allow links for some odd reason. Our last bottles were about to go out and we were excited to wash our hands clean of this joke of a company. But it seems that they wanted to hand us one last lesson. As I write this they got flooded with orders for another client. And they handled the situation in true Shipwire form: - Orders placed last week are still sitting in the warehouse - We were not informed of any delays - Calls with support get lots of head nodding but no action I not sure when those orders will go out, what I am sure of is the damage done by Shipwire with our customers. We had a chat with another fulfillment center who said they regularly get calls from people unhappy with Shipwire and looking for alternatives. I hope you learn from my lessons and many others posted online. I'd hate to say I told you so...

id like to tell my experience with Shipwire, i ve been using them for 5years and lately i have been having huge problems with them, i did had some of my items disappearing in their warehouses but in smaller amounts, id say 1 or 2 pieces, but these days i had at least 5-10 item missing from their warehouse, it seems like a robbery! i tried to contact them directly by email and phone, guess what? they want me to open a scecial project and pay another hundreds of dollars in order to simply check my inventory and may be few photos taken. im trying to find a better fullfill center, anyone's recommendation would be helpfull please. my business had at least 10s of my items disappeared in shipwire warehouse, and i could not get them solved, they are keep saying to pay tons of money and insuring my merchandise so if it disappears again, i might get some money from insurance company. simply why would my items disappear? why should i worry about my merchandise disappearing inside the warehouse? i hve tons of other things to do, i want fullfilment center simply keep my items, ship them when request is placed, thats it. but shipwire is nightmare. losses, delays, ignoring my emails, lies "ill get back to you in 2 hours" but it takes them at least 2 days with no clear responding.... please advise me small business owners! thanks

This is the third time this has happened. Shipwire have my stock. I send it to a customer. The shipment gets lost. The customer calls the transport company who tell him to ring Ingham Micro, who promise on 2 occasions to get back to him and don't. He rings me irate after waiting for them to turn up for 2 days. I call Shipwire, they say they will get back to me Monday USA time, Tuesday my time. That is in 4 days - wow responsive and transparent service. Would you seriously want to deal with a company that doesn't allow you to contact the transport company about your own stock. 3 days on, not a word from the escalation manager. Not a word from anyone. Not even a ticket number. My customer is irate and cannot believe I have no way to influence Shipwire to update me on this lost item. It is pathetic.

I can honestly say that I have never dealt with a more unprofessional and rude company. I decided - a few months ago - that I no longer wished to have an account with Shipwire. Up to this point I had not noticed anything terrible about the company, just that they were expensive in comparison to other logistics companies, and I could only contact their team in the US when I am based in the UK and use their UK warehouse. I sent a message to the Shipwire 'support team' (if you can call them a support team) asking for advise as so how to shut down my account. Roughly a week later (a very long time) I received a reply from a representative called Megan which was a canned response about making a complaint to Shipwire - nothing to do with the question I initially asked. I then replied informing her that her answer wasn't linked to my question and asked her to please reply to the question I asked. After another week she gave me an incredibly blunt reply saying essentially that her first message WAS relevant, and she then added that it was not possible to close my account, but as long as I held no stock in my account, I would not get billed. She closed my ticket that moment, not giving me chance to reply. I still had lots of questions which she was not letting me ask by simply closing my ticket. So, I reopened it asking my questions. A few weeks went by and I received no response. A month or so later I sent another message as I had realised that I had been billed for 2 month's worth of 'storage and support' when I didn't have any stock in my account! The only information that Megan actually gave me was that I would not get charged if I didn't have stock in my account, and it was becoming clear that this wasn't the case. So, naturally I wanted my account to be officially closed ASAP! As you can guess, I sent a very upset message to Shipwire relaying the situation to them and once again requesting to shut down my account. I was lucky enough (sarcasm) to be put through to Megan again who sent me the rudest, bluntest response I have ever received from anyone in my life. She told me that Shipwire made an error but failed to give me any apology or show any sympathy. In fact she closed my ticket again without giving me any guidance about shutting my account down or put me through to a senior who could actually help me. She said: "... you "do not" have any contract with Shipwire, and your physical account is "closed" and as long as all your inventory has been removed, being we only charge you for the costs of storage, so as long you have no inventory remaining you will not be charged. " Am I the only one who finds that very rude and unhelpful? I have been wanting to shut down my account for 2 months now and received no 'support'. I find it hard to believe that there is no way I can shut down my account as Shipwire can essentially bill me whenever they feel like it (and they have been!). Megan also told me the balance on my account would be cleared but it has not. I apparently still owe Shipwire $50 to hold stock which I do not have. I am currently trying to re-open my ticket with the 'pleasant' Megan but I doubt I will get a response. If anyone reading this is thinking of setting up and account with Shipwire - don't! Shipwire provide you with no support and once you have made an account, they don't allow you to cancel it - which must be illegal!

I wanted to remove my inventory from Shipwire warehouse (about 300 units) and to my surprise they want to charge me 300 x full picks which is $2.85 + shipping = roughly $900 - my inventory is worth less than that. Come on $900 dollars for 1 hour job? I understand they need to earn money so $0.50 per item would be fair. I wouldn't recommend them to anyone. When I was opening my account I was advised that first pick is $2.85 and next ones within the same order are $0.85, well latter it turned out that it works only up to 20 units as over 20 they charge you full pick price $2.85 per unit. So if you do B to B and ship over 20 units per shipment you'll end up paying $2.85 per item which is ridiculous. I was emailing and calling shipwire numerous of times and everyone keep saying the same that they can't lower the price for inventory removal as they don't charge for receiving it, well other fulfilment centers don't charge for receiving inventory as well and somehow they are able to send it back to you on your request for $0.50 per item shipping included. SHIPWIRE is my worst business experience ever!!! KEEP AWAY!!!

I use various 3pl fulfilment warehouses around the world and decided that I would give Shipwire a try as I was interested in their integrations and online platform. I have to say that the sales people at shipwire have been professional but when it comes to the normal everyday customer service, I rate them 1 out of 10. This is based on my experiences with other customer service level I receive from my other 3pl fulfilment partners. Just a summary of critical problems of shipwire that they dont understand or are unwilling to fix. 1. The hours of operation for phone customer service is very limited. If you are outside the US, you will be trying to call them in the middle of the night just to speak to someone or send off a support request and get a reply 24 hours later with an answer that does not solve the problem. Then you have to resend emails, make phone calls, and the people in customer service have no power to resolve matters. They just follow their parrot like responses that does not help you solve the problem. Escalating you to various other shipwire "customer service managers" people who also waste your time and also dont solve the problem. I have one case now running for 3 weeks and customers waiting to get their goods. 2. If you use shipwire's shipment couriers, you dont get the tracking number for 1 or 2 days and there is no real way of knowing that the order has actually been shipped. 3. If you intent to do the occasional bulk shipment , either you are moving some stock out in bulk or have sold a bulk shipment to a customer, then think again. Shipwire's pricing on bulk shipments works out to about 10 times the industry standard cost for dispatching bulk shipments. In most cases by the time they add pallet fees, handling fees (2.85 per each item), and if you use your own transport, then an additional label fees for each item. The cost actually works out in most cases that you will either make no profit on bulk shipments or incur heavy losses.. Bulk shipment fees and how they calculate the fees and minimum costs and examples of this are not on their website and shipwire will not give this critical information to you beforehand. This is where shipwire make their cream profits and they are happy to hold your stock hostage and just charge whatever fee they like to your account and unless it is full paid , your goods would not be released. Bulk shipments are handled as "projects" and even after shipwire quote on the cost of a project, they can and normally do add further costs to your account after the project order has been despatched. 4. Shipwire have not yet discovered the metric system. I firmly believe that they think all of the world runs on pounds and inches. If your in the US, then its ok, but if your outside the US, then good luck trying to convert every single sku dimension, weight back into imperial system. It would be just a simple conversion to add on the website as your preference, either metric or imperial. So , for those considering shipwire, I say enter at your own risk. Maybe if you want to try them, just try with very small amount of stock to understand their complicated system. Otherwise, there are many other more cost effective and ethical providers that you can choose from. I will never be using shipwire again and would never recommend it to anyone!!! Just for the record, I have finally asked shipwire to send back all my stock, let's just hope it's not going to take ONE MONTH to have it back... I have red and heard so many scary stories about exiting shipwire. They draaag out the time... I submitted my bulk order Yesterday 7th of April, and I really hope they can ship it out this week. I will keep you posted on how that goes. It has been the longest order that any 3PL warehouse has taken to process a simple bulk shipment of a couple of pallets of 17 SKUs . Anyhow, I can now sleep better at night knowing that shipwire is soon completely out of my business and can no longer extort money from me for bulk shipments.