ShipwireReviews of shipwire.com

I first considered a fulfillment service when I ran my first kickstarter, and ended up with over 350 orders to ship to customers around the world. After an extremely disappointing experience with FBA, I switched to shipwire, and am glad I did. They've consistently provided good service and quick responses to any issues, and integration with them - both via spreadsheet and via API code I wrote myself - has been painless. I'm now using shipwire for all my ongoing fulfillment, which as turned receiving a new order from an internal "oh god, another one to send" into a single click of a button.

Shipwire is a very intimidating system for the average person learn. There is a huge learning curve. To make matters worse shipwire has a terminology that is not easily understood. For instance pick and pack with does that mean to the average person? Put it in the box would more readily be understood. This lady should be given a project of dumbing it down, making the system simple and easy-to-use. This would also be a cheat sheet.

The team at Shipwire is a stellar bunch. Having just started our first eCommerce business, they helped us take the pain out of fulfillment and allowed us to focus on our operations and sleep at night. Their staff is knowledgable, helpful, and works with you to make sure you're 110% happy with the experience. I haven't had any complaints from customers!

We have used Shipwire for global fulfilment of a high value serialised consumer electronics product. Not only are their web based tools and APIs super easy to use, but they were able to switch to B2C shipping almost instantly (we had intended shipping B2B with a different SKU). Their sales team are super responsive and great communicators, with an excellent 'get it done' attitude. Having seen first hand their shipping from the customer side I can also confirm that they provide a great customer experience. I would wholeheartedly recommend them to friends and professional contacts.

Shipwire accidentally sent my customer the wrong SKU. In this case it was a master case (reserved for retailers) instead of the individual product (for consumers). My stance was the product was now used and could no longer be sold. I could only *hope* the customer would return the product and that I could use them as samples. (Still TBD but not Shipwire's issue). I was asking that Shipwire simply credit my account for the loss. After a little bit of discussion, Shipwire credited my account for the manufacturing cost of the product . That was all I could ask for and the situation was resolved within an hour. That's the level of customer service I provide my customers, so it was good to see Shipwire provide me that kind of excellent service as well.

I've been a shipwire customer for over a year now and wanted to share my opinion and thoughts. Overall I've been super pleased with Shipwire and they have helped me work through a few special situations with minimal headache. Do the systems and sub contracted warehouses work flawlessly? Of course not but I can't think of anything that does in business. I can say that I have worked with around 7-8 or the customer reps on various order issues and special projects and everyone has been good about listening and helping me resolve any issues. I plan on continuing and growng my business with Shipwire to handle the logistics and shipping of orders so I can focus on growing my business. Hopefully they will open up new contracts with a few warehouses down in the southeastern US soon. Overall I'm happy, my customers are happy, and I look forward to many more year of letting Shipwire handle and the storage, shipping, and handling of my orders. -Chadwick

I worked with Shipwire to fulfill hundreds of Kickstarter orders that needed to be shipped all over the world. My contact at Shipwire, John Suh, was incredibly knowledgeable and helpful. We went from a company with no experience in international distribution to a company with hundreds of satisfied customers in dozens of countries. Highly recommended!

Our company has been using Shipwire for awhile now and their services are excellent! They are very reliable in delivering our products on time too al parts of North America. Whenver I have an issue, I know I can count on our representative Crystal to get back to us with in a timely manner with a good solution to our problem.