ShipwireReviews of shipwire.com

ok guys, let me say something best i begin. you really have to upset me to write a review here, with that being said i warned shipwire a few times that they need to stop using this kind of tactics but they did not stop. i will give you FACTS only not he said, she said kinda stuff. Fact 1: they charge 35% more than what you will get charged if you go directly to ups/fedex.( they will try to convince you that they ship so much that they get a huge discount from ups that they pass onto you blah blah blah but reality is that they dont do any of that) We are now independent and saving 24 k a month just by not using them and we are a small company. Fact 2: They will create several transactions on your bank statements, 30 out of my 40 transcations on each page of my bank statement is from shipewire. Fact 3: they will double chrage you and accidently charge you twice, once you will point it to them however they will reimburse quickly, but with so many trction who has time to look over so many minor details. I have worked with them unfortunately for 3 years, I will tell you that while you are busy growing your buisnssness they will be taking advantage of you. Bottom line is that i will write this review in 5 parts this is Part 1. My next steps will be to make a few you tube videos and start a face book page to expose them. i just want other who have been through what i have been through to show me support other than that they have done the job good enf to carry on for ever.

I had some issues initially since I started in December. The holidays slammed ShipWire and other fulfillment centers causing huge delays. ShipWire is working with me now to correct all the issues that happened (lost inventory, delayed shipping and receiving, slow support and problem resolution). Edit: It's still really bad. They keep losing my items over and over. The orders get back ordered because they lose my items. They thought people were stealing so they moved my items to a caged area which obviously hasn't helped or they haven't really implemented it. Once my inventory is all sold I will discontinue this service. It is the worst headache I have ever had in terms of service.

Don't trust companies with polarized reviews (ie all good and all bad). The long negative reviews are REAL and the short five star reviews are FAKE. I have been using Shipwire for my order fulfillment for over three years. They have made endless mistakes over the years, yet I had hoped they would improve their systems. After three years, I'm withdrawing ALL of my inventory. I'm done with the incorrect stock values, delayed holiday shipping, horrible customer service (just call in and ask a few simple questions, they won't know the answer). Yes, some of their customer service managers will try their best to help you, but in the end this service is horrible at any cost. Don't let your business pay the price of their painfully slow learning curve. Avoid Shipwire! Update: Shipwire has apologized for all their mistakes and has agreed to cover the "handling" costs of returning all of my product to me. I should have known when they promised me I would have my product in a week that it was yet another lie. I finally received my product from Shipwire after 3 weeks and countless calls to them to expedite my shipment. I appreciate the apology and for covering the handling costs, however, my relationship to my customers has costs me dearly and I it will take years and countless dollars to regain that trust. When I signed up so many years ago, I was paying for a fully operational service and instead wasted precious time and money to contribute to Shipwire's learning curve as they experience endless "growing pains". If you are reading this, either you are a business owner looking for a good fulfillment company or Shipwire trying to repair your bad reputation. My thoughts to the business owner: is it worth the risk to trust your entire business fulfillment on a company that has such a lousy track record? My thoughts to the Shipwire rep: Why work for such a lousy company when there are dozens of amazing companies out there doing good work? You're better than this.

Now in my second week of total Shipwire meltdown. Orders taking 3-5 days to ship, even when "Rush" indicated. Customer service ("senior" representative) is pleasant, and apologetic, but clearly has no power to affect the outcome. Was told last week that the service problems were an anomaly. This week, same story. Now I have not only impatient customers, but the Amazon side of my business is taking a hit as I cannot ship in a timely way. Thanks, Shipwire. Thanks so very much. It's all the more poignant that your web site "Guarantees" same day shipping if orders are submitted by 5:30am. Hahahaha. Good one.

So Shipwire you are at it again. No orders shipping and all your merchants left hanging during the holiday season which is make or break for many of us. What is the excuse this time? Flip-pal has over 70 orders sitting there (LA) many since Nov 27th with no movement and no relief in site. Stay away from this company, this is the second time in as many months that they cannot seem to get orders out. With no end in sight.

This is by far the worst customer care I've ever experienced. It is impossible to get in touch with these people. My customers still haven't received their orders and I didn't know until they called to ask for the tracking number. When I went online to check, my order hasn't even left the warehouse. Its been three days since my order was supposed to be sent and these people don't have the decency to respond to my questions. This is the second time this is happening and leaving a bad review seems to be only way to get their attention. They're probably the more expensive company, the least they can do is offer some support to their customers.

The only time Shipwire was good was when I was 'trialling' the system. It looks fancy from the outside with it's clever marketing, but once I signed up, I got such terrible service. My 'account manager' wouldn't return emails, but the support was good (when I was able to actually speak to someone), so i thought it was just a bad seed. Nope... just got worse and worse. I've been with Shipwire for 6 months and already leaving. Wrong items sent bad customer communication poor customisation options items forgotten in orders expensive inventory system not functioning properly and getting frustrated with ME for pointing it out slow support limited hours for support outside their timezone atrocious fees for leaving. I'm spending a small fortune just trying to leave (read their convoluted fine print). Run, they're unfair, disorganised, and greedy.

We have multiple orders in the LA warehouse that are stuck in processing since 22nd of October. They can not correct the problem due to a software update. Customer service does not know when the problem will be correct. We are not sold out on Amazon.com and can not get our goods to them. This is a big problem that is costing us money.