ShipwireReviews of shipwire.com

Ryan is amazing! From the very beginning of our company's set up with Shipwire, he has been nothing but knowledgable and helpful in every way. We moved from an older fulfillment center to Shipwire.com about 4 months ago. We are so impressed with the ease of the interface and the speed with which they provide tracking and get our orders our to customers. We have cut our shipping time in half as well as our customer service issues. Switching to Shipwire was one of the best decisions we made for the long-term benefit of our company. We are now more confident that we can fulfill a large amount of orders efficiently. Also, their automatic emails to our customers along the shipping path is priceless. Now-a-days customers don't like to wait long for their product and if they have to wait, they want to know exactly where their product is. Shipwire enables us to provide that info to our customers – this has improved their overall experience. Needless to say, we're extremly pleased and will be sticking with Shipwire for the forseeable future!

Samuel Urfer and Richard North are in my view, "Mavens" of Shipwire. I believe their exceptional customer service can be attributed to two things: 1. Training 2. Personality After all, you can "teach" anything but not everyone "learns." I have recently taken over the supply chain management for our company and was litterally thrown in the "deep end". Both Samuel and Richard have been instrumental in me overcoming the obstacles that this brings. Efficient, timely, caring, the follow up is always timely and courteous. I continue to run into "learning curves" when it comes to all that Shipwire does and can do and they continue to support me as and when. I'm known within my current and previous organisations/employers as THE "Customer Service" person. I am so passionate about it (and so attuned to poor service) that I wrote a course on it. Shipwire will be a case study when I get around to rewriting the course. Thank you Shipwire, you got it right and continue to do so.

We ship to some unusual locations all over the world, and Martina and the team at Shipwire have to pick through the stories of our efforts to get Tentsiles everywhere. She has been a great source of advice and problem solving, and we couldn't do it without her. I want to say give her the week off on full pay, but we need her too much, so I'll just ask you to give her a raise. Thank you and keep up the good work. Syd

Our experience with shipper has been outstanding. Our account representative has been very helpful, knowledgable and always available to help! I would recommend Shipwire to anyone.

William made my customer service experience excellent. He understood my problem quickly, took immediate measures to correct it, and continues to ensure the order goes smoothly. Thanks so much William!

Thankyou Shipwire especially Poonam Ram. She is the account manager who has gone beyond the extra mile to ensure I stay with Shipwire. Promote this person to Account Executive; she has surpassed her previous 5 colleagues. All problems have been sorted out and I am one very happy loyal customer! Andy Cleaver

Shipwire is an excellent service, and our representative Poonam Ram is an absolute godsend. She helped us sort out an issue quickly and efficiently, almost as if it never happened. She was responsive, helpful, and intuitive. As long as we have Poonam around, or someone like her, I absolutely recommend Shipwire to the fullest.

As a startup venturing into exporting you can always run into the unknown. When we selected Shipwire we didn't realize how much we had to learn about outside fulfillment. We got into sticky situation that was based on misunderstandings on both of our sides. Not only did Samuel and his team take ownership but he stayed on top of things, provided valuable information and kept an open line of communication. We asked questions that were beyond his departments scope and he still helped us find the answers we were looking for. He and his team realized and appreciated that our business was dependent on their service to deliver on our promises to our clients. Customer Service is instrumental to our product and Shipwire has not only met but have exceeded our expectations for their dedication to customer service and problem resolution. Kudos to you all and keep up the fantastic work!