ShipwireInstantly connect your online stores or marketplaces to our global fulfillment centers around the world. Let Shipwire automatically rate and route your orders for optimal fulfillment.For any comments or concerns please contact us at: [email protected]
Shipwire (shipwire.com) has 169 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Ian P.
Hasn't activated a kickstarter shipment. So cannot be picked up and delivered. DO NOT USE THESE GUYS EVER AGAIN
Response from ShipwireAug 17, 2017
Hi Ian-- I would love the opportunity to be able to look into this further for you, but I will need more detail on your account. Please reach out to [email protected] with the attention to Randy so that we can take a look into your account. Thanks!
RN
New management has resulted in the single worst experience in warehousing we've ever had as a company. Complete disregard for the urgency of a shipment. Terrible customer service and follow up. A 1 MONTH delay on merely preparing 3-4 pallets. How is that acceptable? No offer of compensation, further lack of care honestly. Ignoring emails. Said management was looking into our case and will reply in 24 hours. A customer service supervisor replied 6 days later instead. It seems the only way to rectify the damage, and other damages caused since, is to take matters legally. ______________________________ As per response to Shipwire's reply. Your compensation was negligible and barely takes in the scope of the damage done. Infact the compensation for this case was below $300... Do you understand what business losses were incurred? Sales lost? As aforementioned, it seems the only way it to take matters legally. _______________________________ Further update. There has now been 3 more delays with very small shipments. One of the delays up to 3 weeks. Don't waste your time. Incredible business losses due to Shipwire and they just don't care about their customer service. Only their public image.
Response from ShipwireJul 6, 2017
Hi Roy-- We apologize for the delay of your shipment. Looking into the case, I see that it was escalated to management and appears that a refund has now been applied to your account to compensate for the shipment. Again, we apologize for the delay with the shipment as well as the delay with resolving the case. Thank you for your business and we hope that your experience with our operations and Customer Care team are positive in the future.
Dean A.
This company is not transparent, we sent a small batch of inventory to their warehouse, and used them to fulfil 3 small orders, then one day we logged into our account to see that they had put a $450 charge on our account, without any advance notice. Shortly after they disposed of all our stock because we refused to pay this mandatory fee. I cannot believe this company is still in business. We are just lucky we only sent a small amount of stock here otherwise our business would have been ruined. DO NOT USE THIS COMPANY.
Response from ShipwireJul 6, 2017
Hi Dean- Sorry to hear that you have not been satisfied with our fulfillment operations and the unknown charge to your account. The $450 is a part of our required minimum that was communicated to our customers in the first half of 2016. More on this minimum can be found here on our blog - https://www.ingrammicrocommerce.com/blog/important-update-shipwire/.
Sean L.
Pathetic Company of thief's- I Used them for almost 4 years and It was one of the worst decisions I've ever made in my life. They will not improve your business. They will drastically hurt your business. They will drive you insane and make your life so much worse. Use Amazon FBA. Please just don't even consider this "company."
Response from ShipwireJun 5, 2017
Hi Sean- I apologize for the issues you have had with our fulfillment operations. We are sorry to see you go. After looking into your account I see that a member of our Customer Care team is working to refund you for a portion of your product. You should be hearing from them shortly. Melissa
R.B
Stay away from the lies as they promise to mess up your customer ratings and trust. Fulfil yourself or find a better company and if possible visit the fulfilment centre and get to know the people you will be dealing with.
Response from ShipwireMay 15, 2017
Hello R.B.-- Sorry to hear that you are not satisfied with the services you're receiving. I'd like the opportunity to investigate any issues you are having with Shipwire, however, I cannot locate your account based on the information provided. Please email me your account name so that I can look into your account history and connect you with a member of our Customer Care team who will be able to better assist you. [email protected] Attention: Celina Tiwari Thanks, Celina
AB
Dont even think of working with them if you want to be in the business. They will destroy your business. Past one year, they been shipping out incorrect items to our customers. They will either ship incorrect skus or they will overship/undership items. We lost our credibility among our customers because of shipwire. Apart from credibility we lost thousands of dollars in shipping charges. The worst is that they lost over $25k of inventory and not even taking responsibility of that. When we asked for credit they just showed us shipwire T&C agreement and backed out. This is our shipwire case ID#01209376. We are now planing to file a law suite against this company. If any other companies wants to joins us they are more than welcome.
Response from ShipwireMay 15, 2017
Hello Akshat-- I apologize for your frustration with Shipwire. I see that the Shipwire Case is still open and that our Customer Care team is working to resolve the issue. Our management team is aware of your frustration with our services and will continue to work with you to reach a point of satisfaction. Thanks, Celina
Josephine P.
Lost my inventory and haven't even bother to reply in more than 6 months.
Response from ShipwireApr 15, 2017
Hi Josephine-- We would like to apologize for the inconvenience that these inventory issues may have caused you. I see that we have recently moved your product to our Redlands, CA facility after closing down our Bloomington, CA location. The reason for moving our customers from Bloomington to Redlands was to provide a more scalable and efficient operation to better serve customers like yourself. We hope that once your current inventory issues have been straightened out that our new Redlands, CA facility will provide an improved level of service. I have connected with one of our Customer Care Managers who should be reaching out to you directly if he has not already to assist with your lost inventory. Thank you, Celina
Nodari R.
Their receiving in Canada is opened only 3 hours a day. Canada Post can not deliver. They refuse to go and pick it up. This is costing us thousands of dollars and market share. We are looking the other way. Shipwire you set yourself up. Too big to fail.
Response from ShipwireApr 12, 2017
Hi Nodari. We are sorry that you are having issues shipping to our Canada locations. After looking into your account it appears that the issue is with customs clearance and cannot be delivered until this is resolved. I see that you are working with a member of our Customer Care team to understand and resolve this so that your product can be delivered to our facility. When shipping into our Canada locations, keep in mind we may have different receiving hours for parcel and LTL/TL shipments. I have provided these receiving hours for you below. Mississauga, CAN 6:30am-3pm EST Richmond, CAN LTL/TL: 6am-2pm PST Small Parcel: 9am-12pm PST
