ShipwireReviews of shipwire.com

We deal with a number of Fulfillment companies. Most of which I often cringe at when I know I need to contact them. Shipwire, on the other hand has always been easy to contact if I have any problems or questions, their staff are always friendly and helpful. I certainly don't cringe when I need to contact them. I always know that I will be treated with the best customer service I've experienced in a long time.

We went with Shipwire to meets the warehouse and delivery needs of our small company. Every time i have ever needed help with a problem or even simply some advice with a customer shipping issue, i have had great support from the staff there. It's comforting to know that they will go above and beyond for us.

When one of my orders was sent with missing items, the Shipwire team made sure to expedite those items to the customer, free of charge, and even credited the shipping cost of the original order. They were attentive to my request, apologetic for the inconvenience, and corrected the problem right away (over a holiday weekend). Thank you, Shipwire!

Poonam was quick to respond and was very helpful as usual.

Great level and software for companies with worldwide direct sales. I was scanning the market and talking to companies all over the world, Shipwire offered by far the best level of automatisation, software integration and multiple warehouses (US,UK and soon HK will be of use for me) Looking forward on a great future cooperation - Philipp from swissbarefootcompany.ch

Just want to say that Poonam Ram of the Shipwire customer service team is awesome. She was onto all communications with us promptly and handled the issues we were having with Shipwire with professionalism. We have had many customer service reps of shipwire in the past. Not all have been exceptional, but my recent experience with Poonam Ram was awesome.

I recently had some questions around removing some of our items from our inventory at Shipwire's UK warehouse so I submitted a ticket. Within minutes I received a call from Karla who gave me some helpful info and what I liked most was that she was willing to look into a non-traditional request. I wanted to see if Shipwire could donate the items that were returned by customers that were not placed back into our inventory. I thought I would get an immediate "no we can't do this" but instead she is looking into it to see if we can make something happen. Above all I appreciated how genuine and caring she was, not just with my inquiry, but also with my business. It was the best experience I have had so far with Shipwire and I hope it's a sign of more great service to come.

Poonam Ram has taken on our account with open arms. From the start Poonam and her team have competently and promptly answered and researched any issues that we have in setting up our integrations with Shipwire; assisting to find the appropriate solution. We have been enjoying her polite and professional manner. A great overall asset to our team. Jonathan and Jesse. Flank Pty Ltd.