ShipwireReviews of shipwire.com

Great team who's always looking out for us. Whenever I talk with fellow businessmen and businesswomen I always highly recommend Shipwire due to their reliability, quality of service and intuitive interface. We've been with them since 2014 and will hopefully stay for years to come.

Beats other fulfillment options in many ways (but not all...e.g. international shipping rate is too high)

Jessica's team was able to execute on the requested work order and get it finished as planned with no issues. Also able to react to my request to get it finished earlier so we can could have the product available for shipping as soon as possible due to some back orders from being out of stock due to the work order.

Always the best experience with Shipwire and Jessica Sanchez! She is truly an extension of our team and we couldn't do it without her!

We've been working with Shipwire for close to 6 months now and have been very happy with their service. We're a fast growing retailer in the travel gear space. We ship our products worldwide and leverage three of Shipwire's warehouses. The system works well, as does their web app which gives you a lot of visibility & control over what's going on. Not everything is perfect, there are features we'd like that aren't implemented but nothing that we haven't been to resolve one way or another. A service like Shipwire's needs a strong team to support it. We've been very happy with ours. They are very helpful & knowledgeable, working through many of the challenges we throw at them. So yes, if we had to choose again... We'd pick Shipwire! Kudos & thanks to Ana C., Brian M., Casey B., Gene C. and John B.!

Alright let's be honest. My business venture didn't go as planned. And yes, when i started out with shipwire, the customer service was a little slow (2 years ago), BUT EVERYTHING WORKED as advertised. If you read TOS, they follow it. And they even bend the rules for you! I had a very small business, which failed, and for personal reasons I didn't have time or energy to fix these problems. BUT shipwire was really understandable, and even if I had several months notice before they begun to have a minimum $500 monthly usage, I got 2 months longer for free due to my problems! Customer service became so much better over the last year, with almost instant response over email, they always took care of me and asked if I had any more questions. Great great great! Alright, for small businesses or "projects", I can't recommend using shipwire because of their $500 policy. But from my experience, serious and good service, this is a small price to pay. So if you have a little ambition, sell things that has a profit margin bigger than $20, do it! A lot of complaints come from people who haven't read TOS ( Terms of Service ), just make sure to get to know every rule, detail and price, and you will have no bad experiences. Thanks Shipwire!

I can't recommend Shipwire enough, and I owe particular thanks and gratitude to Julie, Mark and Asad (in the fantastic Accounts and Support team). From the initial account setup to follow-up support, I've been delighted by their professionalism, kind and friendly attitudes, and the fact that they continuously handle my complicated inventory requests and set up questions with genuine care and punctuality. They truly go above and beyond their roles, and their help was crucial to our success as a business in the early stages of being online. Thank you so much for all that you do, and we look forward to continuing this partnership.

Logistics is a tough thing to handle and Shipwire does a great job making it accessible to Mid to Small companies, ie, companies without their own infrastructure. Their system has allowed us to reach around the world to deliver our product to places that were previously not easy to reach. Before we used Shipwire, we used independent warehouses around the world and it was less then effective for several reasons. Having all of your warehouses (world wide) in 1 "place" is a major breakthrough, wether you realize it or not. Their customer team is friendly, listens and really does strive to solve any issues you have. In particular, David Valera, stands out as a hero for us. He has helped me and my brand through a lot of serious issues and growing pains. He clarified the situations, so we could understand what was happening, helped develop our solution and put the pedal down, on his side, to implement what was needed. No company is without their problems and struggles. Shipwire has them. However, when it hit's the fan, they do what it takes to get it straight.