ShipwireReviews of shipwire.com

Yep, just paid $3,599.67 to have my unsold inventory sent back to me. By the way, they were all small casepacked items that weight about 3 ounces and sell for about $4 each. Took about 3 weeks of back and forth with customer service to actually get this "special project" done since they seemingly have no ability themselves to do this simple and often-used task. You too can pay that kind of money for the horror of using this company. If you ever want your items destroyed you will be the FULL PICK fee for EVERY ITEM, even if you want them to pick up your box from the shelf and throw it in the garbage can. Just like you were one of your own customers. You might as well give away all of your merchandise to your customers because you're paying the same fees. $3600 for a half hour's worth of work. Same amount for 5 minutes worth of work. If after reading all of the 1 star reviews on this site and others you still want to do business with this company, be very careful how much inventory you send them. They'll get you coming and going no matter what happens, their business practices seem to be bent on a one-way track to going out of business. They'll charge you thousands of dollars in "security deposits" because they know for every item you send them you're going to pay a minimum of the inbound fee and the pick fee. I guarantee you anybody who has gone through this process will hate ShipWire for life and be sure to tell anybody who will listen - and everybody who won't listen. Stay away - I cannot urge it enough. Here's some advice for ShipWire, if someone is leaving you, they're already p'd off. Get some common sense and charge them an hourly rate to dispose of their items. Problem solved. We understand labor costs, we do not understand nonsensical punitive charges.

Want your goods held hostage until you pay? Shipwire is your company. As another review said, turn the other way and run. Customer service is great when signing up, pray you have no problems. A few things experienced: 1. Incompetent customer service. Promised dates ignored. Promised call back not given. Escalation up and up through the ranks to finally get some that gets something done. 2. Hidden fees. $.75 extra charge to ship USPS. They want you to purchase overpriced FedEx rates so they can get a kickback. 3. Incorrect shipping prices. I know what it costs to ship my various goods. Shipwire will be an average of $1 more than that, plus the $.75 extra charge using USPS. 4. Goods held hostage. Basically forced to pay whatever they determine to close out. Wild swings in account charges to exit goods. Random new charges showing up. 5. Often late shipments. I was not even on a very high volume plan, and several times a month shipping is not done within the normal window. Use Amazon FBA, don't wast your time and money with this company.

It was with high hopes of professional pick & pack & fulfillment that I signed on with Shipwire in 2010. They appeared professional and receptive and responsive. I visited their LA warehouse (since moved) and felt confident they would be able to fulfill B2B orders. During the 3 years I worked with Shipwire, their customer service went from ok to poor, their fulfillment accuracy went from correct to terrible. They lost a considerable amount of product that "went missing". Every inventory count was a waste of my time and the results were worse than useless as the next count "found" product that had been lost previously. I have a running list of orders that were filled incorrectly, and those are only the ones that my customers identified as short or over-shipped. Dealing with customer service and then having them contact the warehouse was inefficient, and most times, frustrating. Emails and calls to upper management remain unanswered. Some of their staff tried to be helpful but many were simply incompetent. Extracting my company from Shipwire was a 6-month ordeal and I am finally sleeping well at night knowing that I will never need to deal with this company again. If I can warn just one other brand not to get involved with Shipwire, this review will be worth it. Am I bitter? Yes. They wasted hours of my time, lost hundreds of dollars of my product, and jeopardized my customer's loyalty with slipshod fulfillment practices. While Shipwire appears to offer great worldwide presence and the potential to store and ship from many locations, I urge extreme caution that my problems will be multiplied with each warehouse you deal with. It's not worth the nightmare. Find a local dedicated fulfillment company that cares about individual customers and where you can go and see your product if needed and where you can actually speak with people at the warehouse. Their website is great and user interface very good, but beyond that front, Shipwire is terrible.

The first moment you sign up for Shipwire, it is an awesome experience. A rep calls you within 2 mins to welcome you. Then you have webminars that you can attend to learn the basics... but that's just as good as it gets. After that, you are pretty much on your own. Good luck contacting costumer service. They know nothing. All they can do is to notify your sales rep about any issues, but the problem is, your sales rep never returns the call! So you call back again, then they say that they will write a "ticket" for the technicians to look into your question, but the problem here (again), is that they never call you back either. So up to this date, I'm still waiting for any one from Shipwire to call me. By the way, I also email customer service to give me their manager or Senior Sales Rep contact info, but they gave me nothing. This is because they know how horrible of a job they are doing! They don't want their higher ups to know. AVOID SHIPWIRE AT ALL COST IF YOU CAN!!

Shipwire used to suck. Shipwire sucks now. Shipwire will suck in the future. Shipwire will always suck.

UPDATE APRIL 13, 2016 - HURRAY!! Free from Shipwire! A "Stephen King" chapter in my life has closed. My eBay account was PERMENANTLY SUSPENDED after Shipwire's system failed to synchronize with eBay, resulting in my cancelling 12 consecutive orders in a 3 day period due to ZERO INVENTORY. eBay told me that I will NEVER sell on eBay again. I think it's arrogant of them but that's another story. The position of eBay is that "You hired Shipwire to represent you therefore you are ultimately responsible for the results of their action". That was what was told to me by eBay's CS reps. I waited a year and attempted to open another eBay account and they cross referenced me and said, "Sorry fella. No deal." During this time, I maintained several thousands of dollars of inventory in Shipwire and continued to pay the monthly fee - up until they sent out a letter stating that anyone spending less than $500 a month in fees would need to remove their inventory or pay the minimum $500 fee. I attempted to remove my inventory and did two "Special Projects" in mid-March 2016, which were both denied for being the wrong project. A manager who was supposed to call me never did and I was the ping pong ball in a game of ping pong. There are no instructions anywhere on what is the procedure to follow and nothing on the user interface. Anticipating what was about to happen, I modified my billing arrangements to avoid being charged $500 plus storage fees for the next month. Next, I began getting literally an email at exactly 32 minutes after each hour of every day for 16 days to say change my billing information. That is malicious. My inbox was filled with HUNDREDS of emails from Shipwire. Only after making screen shots of all logs as legal evidence and sending email instructions and then issuing a 24-hour ultimatum did I get results. For legal purposes, all communication needs to be done in writing. I basically told the CS rep that the issue needed to be resolved by 5:30 the next day or all of my information gets turned over to my attorney. I had everything ready to go. I was ANGRY. Shipwire tried to get me to change my billing information so that they could charge me $536 plus a removal fee, then they would "issue a refund of the $536". I was born at night, but I wasn't born LAST NIGHT. I refused offered to pay the liquidation fee AFTER they zeroed out my account and add the $37.50 liquidation fee back in. Since I 'could have' resolved everything before the April 1, 2016 deadline were it not for Shipwire's incompetent behavior, I should never have accumulated those fees anyway. All documented evidence supports this. I I informed the Shipwire CS rep that the issue needed to be resolved within the next 3 1/2 hours or my attorney takes over. I did receive an email from a manager, but it was another piece of BS that reads like a political candidate during election year. In the end, once they knew I was DEAD SERIOUS about the lawyer and that I was going to dig deep, deep into their pockets, they they rectified the egregious fees as well as the liquidation fee and closed my account 100% within 15 minutes. In the end, I suffered through an entire period of PURE BRAIN DAMAGE with Shipwire, liquidated valuable inventory that had no real market other than on eBay and wasted my time. There will probably follow 1 to several 5-star 'glowing reports' on shipwire in an effort to bury the negative. That's often the pattern. As a former Quality Control Engineer at a large semiconductor factory, I know that a Quality Process is measured by HIGHLY CONSISTENT output. Look at Shipwire's pie chart on reviews. They are anything but consistent. According to my area of expertise, when the quality measurements have wide ranges of variability, then the "process is OUT OF CONTROL" and good quality results are simply a matter of . . . rolling the dice. You are welcome to play poker with Shipwire; I've folded and am out of the game. Shipwire's management is incompetent and should be fired. END OF 2016 UPDATE ________________________________________________________ I was shocked on day to find that my shipping costs for a product had more than DOUBLED and that my profit margins on my product, which I sell on ebay with FREE shipping had all but completely evaporated. I am not in business to break even on product sales and have everyone in the supply chain earn a profit except for me. I addressed the issue with Madellyn H., the Emerging Business Supervisor, in customer service. She did follow up with me via emails and she did take my calls as I attempted to get a clear answer as to what is going on - and then I received a curious email stating that she considered my cased "resolved". Since my questions were unanswered and the doubled shipping costs persisted, I didn't consider the issue resolved and stated so in an email and follow up phone calls. Today, the sales person, Delwin Sancho, fields my calls and informs me of any actions taking place on my behalf. Delwin is a stand up guy. He is 100% responsible, accountable and very polite. He informed me that someone was looking into the issues that were uncovered and that this person was supposed to get back with me by the end of the day. That never happened and after 3 days and another request to Delwin that someone call or email me with a status update or at least an "I'm working on this for you" email - NOTHING. I asked for the name of a management person so that I could escalate the issue and was given the name of Brian Miu; however, his title is, according to a previous email to me, "Senior Sales Representative". In a recent letter to Brian about my TWO WEEK OLD NON-RESOLVED ISSUE, he failed to respond to even so much as acknowledge my email. I've just sent a second email 3-4 days later and after being told he internally took action, to at least acknowledge receipt of my email and that something was, in fact being done. I've been a business owner involved with customer service for over 14 years and have recently begun selling on ebay and Amazon. I understand that consumers have freedom of choice to pick and choose who they give their business to. When I responded to an Amazon customer outside of a 24 hour time period (I was new to Amazon), I quickly received a follow up email from Amazon and a degradation of my status with Amazon - just for failing to reply to a simple customer email within 24 hours. That is the competitive business environment we all live in today. I went with Shipwire because of the OUTSTANDING customer service from Delwin Sancho who went far beyond his job requirements to get me to sign on. I live in China where I source products for my business and I'm 16 hours ahead of him. Delwin Sancho is who everyone else at Shipwire should be taking customer care lessons from. If you are looking for a great sales and customer service person for YOUR California company, then .... call Shipwire and ask for ... Delwin Sancho and invite him for an interview. Delwin is rock solid, 100% accountable to his customers. Regarding the service of Shipwire - IT'S AWESOME when everything is up and running smoothly. I prefer SHIPWIRE over Amazon because I can talk to a real person more easily. I'm looking forward to having my packing and shipping price issues resolved so that I can resume selling and earning a PROFIT on ebay and Amazon. If I don't get resolution soon, then I'm going to Amazon's FBA program. Again - when there isn't an issue - and MOST of the time there isn't - SHIPWIRE'S SERVICE AND EXECUTION ROCKS! I've had 100% customer satisfaction in my two businesses with ebay and Amazon. Now, Shipwire, we are going into week THREE and I need my problem resolved 100% and I need some people who are working on it to make contact with me to acknowledge that they are doing something.

I started up my ecommerce company a year ago with Shipwire, since the beginning, they have been nothing but impossible to work with. I would highly advise any company - big or small - to stay away from this company. Poor customer service (unprofessional, seemingly not intelligent or well-informed employees who are ALWAYS right) Unclear rules regarding insurance, terms of coverage and exactly what they cannot handle (I sent them glassware to stock & ship, not until they break in transit, do they inform me they do not handle fragile items). Again, a package branded with my vendor's name is damaged in transit (not fragile), STILL not covered. Never explained and yet kept taking my insurance coverage dollars every month! The rules around labeling and receiving are so complex, you think they'd include that your items need to be sent out in generic packaging. All of your goods are hostage unless you want to pay $$ to remove them. Their special project fees are excessive and unnecessary. The list goes on. So you can qualify my review, I am a global marketing and business dev. professional who has worked at major consumer goods brands (PUMA/Tretorn/Carlsberg). I believe in paying for and receiving in return, excellent service. I understand how complicated logistics are and would be willing to be patient if solid customer service is returned equally. Shipwire is so far from a real, professional company, that I cannot believe they've made it this far. Shipwire has made launching a business unbelievably hard, when they promise to do just the opposite. With so many issues to solve, you want to be able to rely on your vendors and not have to fight them every step of the way.

When I first signed up with shipwire I was excited at the prospect of having a partner to help me with the fulfillment services for my startup clothing business. I researched their website and watched all of their video tutorials months before my goods were scheduled to arrive from Pakistan. The first red flag was when I tried to speak to a sales representative to make sure that all was in order before my goods arrived. They informed me that no one was available to speak with me for two weeks! This was in late December and no one in sales could get back to me until January 7th. Shipwire has a very detailed system that all vendors must adhere to in order for their goods to be processed correctly by shipwire. If you fail to do what they require they will charge you a "Special Project" fee to make sure your delivery is compliant with their requirements. As I did not want to be charged this additional fee, I made every effort to comply with their instructions and contacted their customer service center many times before my goods arrived just to make sure that all was in order. I even asked for a dedicated sales rep several times since I was delivering a full container of goods and thought this deserved more scrutiny. I was never assigned a dedicated person to handle my order and every time I called or emailed I had to explain my shipment details to a different person. All seemed to be in order until the day my goods arrived at their warehouse on April 6th. According to shipwire, a portion of my goods had not been labeled correctly so a “Special Project” had to be done to properly count and label the goods that had arrived. I was never given a price for how much this would be, even though I asked several times, until after they had completed their “Special Project”. Several weeks later, I was handed a $1,200 bill which I had to pay in order for them to process my orders. Would anyone ever agree to such a thing without knowing what the final cost would be? It seems that shipwire believes that they alone can determine what they will charge you and you just have to agree to anything they say. All told, I took shipwire 4 weeks to process my inventory from the day it arrived at their warehouse. To make matters worse, they screwed up my first order that was made in late April. It took five weeks for them to deliver a package because there was a problem with the shipping label. The package was returned back to the LA warehouse and shipwire charged me for restocking back the goods. They eventually reversed the shipping and restocking charges, but only after I had spoken with many people and explained the situation. Instead of helping and alleviating my shipping needs they were actually making things worse and making it very difficult for these issues to be resolved by their lack of communication. This is one of the most consistent problems at shipwire. Their customer service is so poor and indifferent that at times I wonder how a company such as shipwire can remain in business. There is no sense of urgency on their part to resolve outstanding issues and there is no coordination between their sales reps and the managers at the LA warehouse. The impression I get is that their main goal is to make sure that they get paid for the basic services they provide and they seem completely unconcerned with the needs of their customers. Just recently another disturbing incident occurred. A customer ordered an item but I received an email that the item was out of stock and could not be shipped. This was impossible as there were 41 pieces in stock of the item. Apparently, something happened at the warehouse and my goods mysteriously disappeared! According to shipwire, since I had not taken out additional insurance coverage “there are no options for reimbursement on this inventory”. This complete lack of accountability and responsibility is totally unacceptable. I can not begin to describe how completely irresponsible and potentially criminal shipwire’s dismissive attitude to possible theft of their customers merchandise is. Do they not realize that we, their customers, are entrusting our business and livelihood to them? Is this the best they can do? Their business model is not a partnership. It is one where is seems that they are trying to take advantage of their customers at every turn and make it as difficult as possible to hold shipwire accountable when they screw up. When I spoke to the head of their customer service department, she said that this is something that never happens. Unfortunately, this is the same excuse I heard regarding the previous incidents that I described. It seems improbable to me that I am just very unlucky and that these problems have never been encountered by other shipwire customers. It’s shady business practices like these that motivated me to report shipwire to the Better Business Bureau.