ShipStation Reviews | Read Customer Reviews of shipstation.com

ShipStation Reviews | Read Customer Reviews of shipstation.com

ShipStation reviews

693 approved reviews, newest moderated first

PARTS
Dec 30, 2025
quick ,efficient.
quick ,efficient.
Response from ShipStationJan 13, 2026
Thank you for the feedback! We're very happy to hear you've been enjoying using ShipStation. Have a great week!
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customer
Dec 25, 2025
What a great job
What a great job. Thank you
Response from ShipStationJan 13, 2026
You're welcome! Glad to hear you're enjoying it, please have a great week.
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Adam
Dec 23, 2025
Support is terrible/non-existent
Support is terrible/non-existent, we continue to add support requests that are either immediately marked as closed without a resolution or we're directed to help articles for different items than the issue/bug we are experiencing. We have already absorbed cost for developers to integrate our platforms and will need to find another solution as Shipstation inventory is not functional with 3PL integrations (there's no way to reduce inventory when an item is fulfilled via an integration - shipstation will tell you this isn't "supported" or important functionality when it's a core inventory function). Do not use for inventory, it's not at all fit for purpose despite them advertising it as such.
Response from ShipStationJan 13, 2026
We’re sorry to hear about your experience and understand how frustrating it can be when support interactions don’t resolve the underlying issue, especially after you’ve already invested development time. To clarify, inventory functionality that is available through the ShipStation API is documented here: https://docs.shipstation.com/managing-inventory These endpoints define the current scope of what ShipStation supports for inventory management via API, including limitations that may affect certain 3PL workflows. We appreciate you sharing this feedback, as it helps us improve. Please have a great rest of your day!
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Matthew A.
Dec 22, 2025
Charged me
Charged me Charged me, locked my account, now un-contactable =[
Response from ShipStationDec 23, 2025
Hi Matthew, thank you for bringing this experience to our attention! Our team has followed up with you in ticket 8989148. Our team has advised you to reach out to our Security Team at 866-634-4708 for additional info regarding your lockout. Hope this was helpful! Have a great rest of your day.
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Laurie C.
Dec 21, 2025
I am trying to ship to the USA from…
I am trying to ship to the USA from Canada. They told me they are fully integrated with Zonos to pay any tariffs. They strung me along for two days trying to integrate Zonos with my Shipstation account. They finally admitted their integration with Zonos is "not complete". I asked them for a full refund which they said they could do. This was three weeks ago - now they are arguing that the charges on my card came from "Stamps.com". I contacted Stamps.com and they said I have no account with them and they have nothing to do with it. I'm done! I'm now using the Zonos integration with Canada Post - even though I hate to support Canada Post! But I have deadlines to get my packages out. I just received your response that there is an open ticket on this issue. Yes there is, and I have been fighting with your representatives on this issue this whole time - over a month now. it is still NOT RESOLVED.
Response from ShipStationJan 13, 2026
Thanks for taking the time to share this feedback. We’ve reviewed your account and found an open support ticket indicating that this matter has since been addressed and resolved. If there’s anything still outstanding or if you need further assistance, we encourage you to reply directly to that ticket so our team can follow up promptly. We appreciate your patience and the opportunity to look into this.
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Rob H.
Dec 21, 2025
Poor customer service
I used shipstation through PayPal for years, then all of a sudden I was charged for extra shipping adjustments from 6 months prior. How could they audit shipping 6 months after delivery? I asked for support and they just said sorry. No true explanation, just a scripted reply, no loyalty, or customer service. They then asked me to provide evidence from 6 months prior how is this possible? They lost a decade old customer for $9 adjustment. Poor business stay away! I recommend you stay away and use shippo.
Response from ShipStationJan 13, 2026
Thanks for sharing your experience! We’ve reviewed your account and located a prior support ticket where our agent explained how shipping adjustment charges work and provided instructions on how to formally contest the adjustment with the carrier. We did not receive any follow-up after those instructions were shared. If you’d still like assistance revisiting this, our support team would be happy to help. Please feel free to reply to the original ticket so we can continue the conversation.
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TERUO K.
Dec 20, 2025
Shipstation is helpful to make smooth…
Shipstation is helpful to make smooth shipment
Response from ShipStationDec 23, 2025
Howdy there, thank you for your review! We're glad you have found ShipStation helpful in managing your shipments so far. If you need anything else, we're always happy to help!
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OLEKSII B.
Dec 18, 2025
Account instantly blocked right after the registration
Just after the registration made I got the message that my account was locked. I reached the support team via email, got the answer that I should reset my password and try again. Did that, but nothing changed. Then the support team asked for my name, company name and website. I wrote everything except the website (I don’t have my own as a sell on Etsy and Amazon). Next day I got the message “ your account will remain closed. We encourage you to visit your local post office for your shipping needs. Thank you for your understanding.”
Response from ShipStationDec 23, 2025
Hi there, thank you for bringing your experience to our attention; however, our team determined that your account will remain closed. This was communicated in ticket 9104104. While we understand this may not be the answer you were looking for, our team made this determination after looking at a variety of factors and a thorough review of your account.
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