ShipStationReviews of shipstation.com

Instant feedback and options for fixing the problem

Been using shipstation several months. Customer Service is good if you need to call. I do like how orders feed into shipstation from any platform making label creation fast. Price 1: Make sure you hit browse rates after putting in package spec or you will pay label full price. Price 2: It seems to me the saving which can be big on an item is great, but after paying the small subscription fee, it’s a wash in the long run. So overall Shipstation is a convenient, but not a cost saver platform. ( Shipping is shipping no matter how it’s structured. )

I wouldn't exactly say my experience has been great, but easy to use, prices are higher than other platforms I use for UPS (Unishippers) and I use your service mostly for USPS shipments. I find that, not due to your doing, but UPS Ground Adv or any service other than USPS Priority Mail is substandard. Customer service is okay, they respond quickly, however not necessarily specifically to the problem I introduced and often takes a back-and-forth conversation to get them to pay attention and solve the problem. Almost never does the problem get solved and I just give up.

So the customer service is very good! The people who work here are very supportive!

It integrates well with our WooCommerce store. Appreciate the USPS address verification, and return labels are easy to create. Tech issues and downtime are minimal and rare. Our only gripe (and it is a big one resulting in just a 4 star review) is that it's hosted on Amazon Web Services. Many things are, but doesn't make it right.

REASONALBE PRICING.

Update: I want to share a fair update. After posting my original review, the company reached out and helped resolved the situation. I truly appreciate them taking the time to make it right. While it did take over four months and a review to bring attention to the issue, I am grateful it was ultimately handled. Because of that, I am happy to update my review to a 4 star. I do hope the claims process can become a bit quicker and more organized in the future, but I appreciate them ultimately making it right. I was a loyal customer for years and loved using this service, a few hiccups here and there, until I had a shipping label issue that was handled very poorly and they did not take responsibility for their wrong. A package shipped through my account through shipstation was sent to the wrong state, even though the correct address was on the label, and it was ultimately lost. Because the shipment was under their account, I had to rely on them to file the claim. I was reassured multiple times that it would be handled and that both the lost package and the replacement I sent to my customer would be covered. It’s now been over four months. Customer service keeps saying they’ll “look into it,” and although I was told my refund was approved, the money was never deposited. After seven years in business and shipping thousands of packages through them, this experience has been extremely disappointing. I’ll be looking elsewhere moving forward and want to know that paying a monthly fee is worth knowing a company has my back when situations like this arise. Very disappointed and I would never again suggest this company to anyone.

Ease of use and customer service