ShipStationReviews of shipstation.com

Great company, helps with speed, cost, and efficiency.

I've been with shipstation for over 6 years. Spent hundreds of thousands of dollars with 5+ different businesses. The app has had historic issues, glitches, etc. but it's never been detrimental is the probably 100K+ orders i've shipped out. I recently had an issue where I my default UPS account stopped working. I heavily rely on UPS as some of my customers cannot receive packages via USPS. It would not allow me to turn UPS on as an option (greyed out). I thought ok, I guess I'll start a ticket. It's now been three weeks, three excruciation weeks. Zero semblance of a solution. I've reached out probably 20 times. I get a generic response "don't worry we are looking into it" I've stressed how urgent it is. Finally after two weeks, they tell me they fixed, it - nope they actually just entirely DELETED ups as an option. It's nowhere to be found now on my dashboard and settings, the exact OPPOSITE of what i asked them to do. I reached back out several times, and asked it to be elevated, asked to speak to someone else. I even spent time to go on linkedin and try to find contact info for their exec team. I mean literally no one will help. It's honestly the worst customer service experience I've ever had in my life. If only I could share the back and forth. I feel unreliably frustrated and defeated here. It's hard to believe that this is as big of a company as it is. Rest assured, it may work for you right now, but if you EVER have issues, they simply don't care. Whether you are a large account or small, they will just ignore you and clearly have no processes in place to help people. It's such a shame.

For the most part it runs smoothly. Someone is always available to help if I call.

Update after their response:: Can you credit my ship station account?? How do I access my ship station account to utilize this credit? On another ticket you mentioned that my ship station account has been credited for another adjustment and you sent me a username which I am unable to access. So you all don’t move until I left a negative review on Trust Pilot. Your processes are broken and I am on a journey to expose them everywhere until you fix them. You ask a customer to fill out forms and drive to there bank to get a letter in order to get THEIR money back. I already shifted my business to another shipping provider because you are doing business wrong. By the way I hope you are complying with the unclaimed property law because if you are keeping this money in your books you are in big legal troubles. Sorry you came to the wrong person. STAY AWAY FROM THIS COMPANY! I WARNED YOU. Been shipping with them through PayPal and it’s been a nightmare. I get random carrier adjustments and when I dispute them and get the carrier to agree they steal the adjustment money and keep it by making it super complicated to get refunded. Although I paid through PayPal they don’t credit my adjustments to the same payment method. Customer service is living in another world and don’t know what to do. Never seen a penny of my money that was supposed to be refunded by the carriers. Been in back and forth with their customer service now for so long they play on the hope that people will get tired of following up and just leave their little money behind but I won’t and I keep chasing them until they are being hold accountable and fix their system.

Ease of use and customer service

WAS LOOKING FOR A COMPANY TO SHIP MY LARGE FREIGHT ITEMS AND PRICES WOULD BE ALL OVER THE PLACE. THEN I FOUND SHIPSTATION AND IT CHANGED ALL THAT. CHEAPEST PRICE AND SMOOTH OPERATION. ALSO LINK TO MY EBAY SO NO EXTRA STEPS ADDING TRACKING TO MY ACCOUNT IT DOES IT AUTOMATICALLY.

We've had an excellent experience with shipping since changing to Shipstation

Easy to use , even a Gen Xer can do it! Intuitive program that is easy to learn and easy to use. It integrates well with my e-commerce and does what i need done without too much effort.