ShipStationReviews of shipstation.com

Response from ShipStationDec 16, 2025

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation has caused and understand how concerning unexpected carrier adjustments can be, especially when they don’t appear to align with your documented shipment details. We want to assure you that we have followed up with you directly via email in ticket 8905457 to review the information you provided and discuss next steps. Our goal is to fully understand what occurred and work toward a clear and fair resolution. We appreciate the effort you took to document the discrepancies, and we recognize how important transparency and accuracy are when it comes to shipping costs. Your feedback has been shared internally, and we take concerns like this seriously. Thank you again for bringing this to our attention. We look forward to continuing the conversation by email and addressing this as thoroughly as possible.

Response from ShipStationDec 1, 2025

Thank you so much for the fantastic 5-star review! We’re thrilled to hear that the ordering process has been quick and easy for you and that you find our pricing competitive. We truly appreciate your recommendation and your trust in our service. Thank you for being a valued customer! 🌟

Response from ShipStationDec 1, 2025

Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration this syncing delay has caused, especially when fast turnaround times are so important for your business. This certainly isn’t the experience we aim to provide. We’ll be reaching out to you directly to discuss your setup in more detail and explore additional options that may help improve order visibility and workflow timing. Our goal is to ensure ShipStation supports your fulfilment process as smoothly and efficiently as possible. Thank you again for bringing this to our attention. We appreciate the opportunity to make things right.

Response from ShipStationNov 24, 2025

Thank you so much for the five-star review! We’re thrilled to hear you’re enjoying the website and finding great rates. We appreciate you choosing ShipStation and are always here if you need anything!

Response from ShipStationNov 19, 2025

Hi Charles, thank you for taking the time to share your feedback. We’re very sorry for the frustration you experienced while reviewing our pricing. It looks like you created your account during a transition period where we were updating our plans. Unfortunately, this meant our pricing wasn’t as clear or consistent as it should have been, and we understand how disappointing that must have been. We’ve since completed the transition, and all plan costs and shipment fees are now fully outlined before checkout, so there are no surprises. We appreciate you giving ShipStation a look, and we’re sorry to have let you down at this stage. If you ever decide to revisit us or have any questions about the current plans, we’d be happy to help.

Response from ShipStationNov 18, 2025

We’re truly sorry to hear about your experience, as that’s not the level of service we aim to provide. We never want cancellations to feel difficult. We’d really like the opportunity to fix this for you. We’ll be reaching out to you directly by email to gather a few details so we can look into your cancellation, confirm all billing has been stopped, and make sure everything is fully resolved to your satisfaction. Thank you for bringing this to our attention. We appreciate the chance to make it right.

Response from ShipStationNov 12, 2025

Wow, thank you so much for the awesome review! We’re really glad to hear you appreciate our focus on keeping things simple and effective. That means a lot to us. We’ll keep doing our best to stay true to what makes ShipStation work for you. Thanks for being part of the crew!

Response from ShipStationNov 11, 2025

Hi Seth, we’re really sorry to hear that this issue is still unresolved and completely understand how frustrating that must be. Your support ticket (#8945286) is with the appropriate team for review, and they’re actively working to address it. While we don’t have an exact ETA just yet, you’ll receive an update through that ticket as soon as progress is made or the issue has been resolved. We truly appreciate your patience and the time you’ve taken to share your experience. Our team is committed to getting this resolved for you as quickly as possible.