ShipStationReviews of shipstation.com

Customer service is non existent. I had a package that was supposed to be 2 day air, but took over a week for delivery. Contacted UPS and they told me I had to contact Shipstation since they were the purchaser. Shipstation continually slammed doors in my face, refused to help me in anyway or offer any reasonable resolution. UPS told me that they would refund a label price in this instance, due to the negligence on their end, but only shipstation could request such. Shipstation refused to do any leg work and just flat out told me no in various ways. I will use Pirateship from now on, where my $ actually means something.

I had an extremely frustrating experience with ShipStation. I purchased a shipping label, then voided and canceled it the same day before the package was ever shipped or scanned by UPS. Despite this, I was still charged for the label 5x of its worth!!! To make things worse, ShipStation claimed the package had a higher weight than what it actually was. The package was never even scanned by UPS, so I have no idea how they determined a weight of 650g when the actual package was around 200g. I am currently speaking with support, and the experience has been very disappointing. The representative was not helpful and simply told me they would “adjust” the charge without properly explaining how this happened or taking responsibility. Be very careful using this platform. Getting charged for a canceled label that was never used is unacceptable. I would strongly recommend looking at other shipping solutions before trusting ShipStation with your money.

The agents are knowledgeable, and all of my issues were either resolved or clearly explained. The only area that could be improved is the wait time to reach an agent.

I have been experiencing a technical issue where ShipStation is failing to trigger Shopify's branded despatch notification emails when an order is fulfilled. The root cause has been identified, ShipStation is sending the wrong field name in their Shopify API call, and the fix is straightforward, but weeks later it still hasn't been resolved. I raised a support ticket (9500639) in early May and provided a full technical explanation. I was told it had been escalated to the engineering team, but since then the communication has been non-existent. I have chased multiple times, replying to the ticket, sending separate emails to support, and my messages are simply going unanswered. For me, unresponsive customer support is a serious red flag. A bug is one thing, but leaving a customer completely in the dark for weeks with no updates and no acknowledgement is not acceptable. In the meantime my customers are either receiving no despatch notification at all, or an unbranded ShipStation email, directly impacting my customer experience and my brand.

I very satisfied with my final request to this company. I surely recommend this company, it's top notch unlike many others. This one is worth it!

The customer support agent was concise and helpful

We've been using ShipStation for 12 years. The app is extremely reliable and comprehensive. We find it easy to maneuver. If there are any technical issues, support is right there to help. They don't require a long, drawn-out, frustrating conversation with a bot before connecting us with a qualified support person. Highly recommended!

The platform is easy to use however I do have issues I face every day. We have to reconnect via ShipStation Connect at least once a day. If you shut your computer down at night you have to input your shipping settings in every morning. When integrating with Shopify, the customers notes do not come through onto the packing slip in ShipStation on the basic plan. That should be included in every plan.