Terri T.
They created the label for me.
They created the label for me.
Response from ShipStationJul 24, 2026
Thank you for sharing! We're glad we could make the process easy for you. We appreciate the kind words!

ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation.Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing.Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack.For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces.Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features:Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more.Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship.Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time.Fulfillment Autom
ShipStation (shipstation.com) has 693 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Terri T.
They created the label for me.
Response from ShipStationJul 24, 2026
Thank you for sharing! We're glad we could make the process easy for you. We appreciate the kind words!
Sneater
Shipstation has been incredible since the get go. I have nothing but amazing to say about their dedication to customers...even brand new ones like myself with zero sales yet.
Response from ShipStationJul 24, 2026
Thank you for the wonderful review! We're so glad to have you on board and love hearing that you've felt supported from day one. We look forward to growing with you!
Tina
Great customer service and easy to use with good rates.
Response from ShipStationJul 21, 2026
Thank you for the kind words! We're glad the experience has been smooth and the rates are working for you. We appreciate you sharing!
Jenna
I have had such a negative experience with this company, and have wasted literal hours and hours with their support team trying to work out errors/bugs/issues. I'm now battling with them on getting a refund for an unjustified charge, and keep running into AI chatbot road blocks. They don't understand anything about the way usps works, and they leave it to the customer to figure out. The system is slow, clunky, and consistently reports inaccurate data. I beg anyone who is considering using this company - just don't. Please do your research, look on reddit, read through these reviews, it's just not worth the headache or money. I absolutely regret choosing them for my projects and would not recommend them to anyone that's mailing any sort of significant volume.
Response from ShipStationJul 21, 2026
Thank you for your feedback, and we sincerely apologize for the frustration this experience has caused. We understand how valuable your time is and we're sorry it's been spent this way. We've reached out to request your account information and would love the opportunity to look into the billing concern and address the issues you've raised. We hope to hear back from you soon!
CMY Cubes Customer S.
Always very helpful!
Response from ShipStationJul 20, 2026
Thank you for the kind words! We're glad we could help. We appreciate you sharing!
Wayne D.
A great experience with Josh. Started as a chat on ShipStation, and I wasn't able to stay until it got a response. Then I got an email from Josh, and he was incredibly responsive and helpful. Not only did he solve the issues I was dealing with, but he did it quickly and was so easy to work with. Focused on solving the problem and just great. One of the best support experiences I've had
Response from ShipStationJul 16, 2026
Thank you so much for your kind words! We'll be sure to pass them along to Josh. Have a great rest of your day!
Maria R R.
Jho was excellent
Response from ShipStationJul 16, 2026
Thank you for the kind words! We'll be sure to pass them along to the agent. We appreciate you taking the time to share!
Dunstan W.
The program itself is very helpful. However, they will double bill you thousands of dollars in adjustments. They hide these charges in an adjustment report. They will double bill you themselves for every carrier adjustment. Their customer service will deny the issue. They will avoid phone calls for weeks. This is a criminal organization.
Response from ShipStationJul 16, 2026
Thank you for your feedback, and we sincerely apologize for the frustration this has caused. We take billing concerns seriously and want to make sure this is properly addressed. Our team has located your ticket #9912787 and will be following up with additional information shortly. We appreciate your patience in the meantime.