Ship It Furniture is a one-stop shop for all your furniture needs. We offer a wide selection of furniture for every room in your home, from living room sets to bedroom furniture to outdoor furniture. We also have a wide selection of accessories, including lamps, wall art, and rugs.
Shipitfurniture (shipitfurniture.com) has 107 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
shipitfurniture.com
Website
shipitfurniture.com
Category
Furniture Stores
Location
Indio, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Very poor quality items. Extremely unhappy with this shipment
Response from ShipitfurnitureJan 15, 2025
Dear Code Blue,
I understand your disappointment and frustration regarding the issue with your order and the impact. I sincerely apologize again for the inconvenience caused.
We also acknowledge your 1-star Trustpilot review. As a small business, we value customer feedback and are saddened to hear about your negative experience. We are continuously striving to improve our processes, especially during busy periods like the holiday season.
If you would be open to reconsidering your Trustpilot review and changing it to a positive one, we would be deeply grateful. In appreciation of your gesture, we would be happy to offer you a 10% code. Please let us know once you have updated the review, and we will provide you with the new discount code.
Thank you for your understanding.
Best regards,
Oliver
ShipItFurniture
DT
Donika T.
Great product
Good quality
PE
Paulina E.
The support center was great
The support center was great , I have a lil problem with a delay , but they find me a very quick solution, that was so amazing!!! Thank you @Shipitfurniture
AH
Andrew H.
I have not received my package
I have not received my package
HS
Hayley’s
Lack of communication resulted in a…
Lack of communication resulted in a canceled order.
Response from ShipitfurnitureJan 3, 2025
Hello there,
I hope this email finds you well. My name is Oliver, and I'm excited to be your dedicated sales representative at ShipitFurniture.
Unfortunately, I must apologize for the inconvenience you've experienced with the delivery of your order. It seems that we encountered a shipping restriction issue as we attempted to deliver the item to your specified shipping address. Regrettably, we have run out of stock for this particular item at the warehouses closest to your location. Despite our website showing "in stock" in certain areas, we have learned that, in reality, the item is not available in your region.
However, I didn't want to leave you empty-handed, so I took immediate action and have just processed a full refund for your purchase. You should see the funds returned to your original payment method within a few business days.
Although this particular item couldn't be delivered, I want to reassure you that we have an array of other fantastic products available in our catalog. I'm confident that you'll find something equally appealing for your needs. To make up for the inconvenience you experienced, I'd like to offer you a special discount code: "SHIPIT10." Feel free to use this code at checkout to enjoy a generous 10% discount on any item in our store.
We genuinely appreciate your understanding in this matter, and we value your interest in ShipitFurniture. Our team is continuously working to improve our shipping capabilities, and we hope to overcome this issue in the future.
If you have any questions, need assistance with selecting an alternative product, or if there's anything else I can help you with, please don't hesitate to reach out. I am here to ensure you have a smooth and enjoyable shopping experience with us.
Once again, I apologize for any inconvenience caused, and I want to thank you for your patience and understanding. We look forward to serving you again soon and providing you with top-notch furniture and service.
Thank you, and have a wonderful day!Best regards,Oliver
Sales Representative
ShipitFurniture
RP
Ruddys P.
Terrible paid for expedited shipping…
Terrible paid for expedited shipping and over a week later was emailed saying they couldn’t fulfill my order right before Xmas after three emails inquiring about my order. I’ll never order from here again or recomend anyone else to order from here neither.
Response from ShipitfurnitureDec 31, 2024
Dear Ruddys Pimentel,
We are so sorry to hear about your negative experience with our company. We understand your frustration and disappointment, especially with the timing of the issue right before Christmas.
We sincerely apologize for the delay and miscommunication regarding your order. We know that this has caused you inconvenience and we take full responsibility for our shortcomings.
As a small family business, we value our customers' feedback and we are truly saddened to hear that you would not recommend us to others. We strive to provide the best possible service and we are constantly working to improve.
We hope that you will reconsider your review on Trustpilot. We understand that it may be difficult, but it would mean a lot to us.
In the meantime, we would like to offer you a 20% discount on your next order as a gesture of goodwill. We hope that you will give us another chance to earn your trust and business.
Thank you for your time and understanding.
Sincerely,
ShipItFurniture Customer Service
CO
Consumer
We ordered a vanity for our daughter…
We ordered a vanity for our daughter for Christmas and we started to put it together. The instructions read to first do an inventory of the parts. So we did. We were missing to of the drawer side rails and the lighted mirror was shattered. So we sent Ship it Furniture an email and they responded with so sorry for the inconvenience and we can understand your daughters disappointment but we don’t replace missing parts. It was the craziest thing I have ever heard from a company that clearly is in the wrong and didn’t send all the parts.. they didn’t even respond about the shattered mirror. I’ve asked them to start the return process but I’m sure they will give a horrible response to this as well!! I WARN EVERYONE DO NOT DO BUSINESS WITH THIS COMPANY.. CLEARLY A SCAM OPERATION!!! My next email will be the BBB TO FIX THIS MESS.
UPDATE—
Just as I thought this company is awful, they are now telling me that I can pay to ship the broken and missing parts vanity back to them at my expense. Once they review that the packaging is in good shape and the products all there then they will issue me a refund.. again crazy!! I’m being punished for a bad company that can’t pack their product with all the right parts and broken glass when I open the box. This came from their assistant manager! PLEASE STAY AWAY FROM THIS BAD BUSINESS. THEY DONT DESERVE HARD WORKING FOLKS MONEY AND WILL PROBABLY BE OUT OF BUSINESS IN THE NEAR FUTURE.
Response from ShipitfurnitureDec 29, 2024
Dear Miriam,
I sincerely apologize again for the inconvenience and disappointment caused by the issue with your order. I understand your frustration, especially with the timing related to your daughter's holiday gift.
As a small business, feedback like this impacts us significantly, and we are truly saddened to hear about your negative experience. The holiday season is indeed a challenging time, and we are working hard to improve our processes to avoid such situations in the future.
Thank you for your understanding.
Best regards,
Oliver
ShipitFurniture
