Theo P.
Customer Support is great
Customer Support is great! I'm relatively new to 3PL and maybe that's where the frustration stems from, but it's added a lot of time to my deliveries. I used to ship directly with USPS priority mail, and never had an issue. Now with COVID packages may take 2-3 business days to fulfill and up to 5 business days for Zone 8 packages thereafter. I would use the domestic expedited service, but with the markups being so high, it doesn't make sense financially.
Response from ShipHeroJul 31, 2020
Hello Theo 👋 Sincerely appreciate the review, thank you 🙏 Shipping carriers are definitely feeling the strain of record shipping volumes right now, so yeah, weird times. That said, we're here to talk through any questions you have on the expedited rates, as well as share tips on how to let your customers know of the challenges carriers are facing. You're not alone. Thank you again! 💪