ShipHeroReviews of shiphero.com

They keep holding orders for over 2 weeks without shipping them. The customer support is so bad. They literally tried to scam me and charge me some fake shipping number and when I caught them they tried finding excuses on why its supposed to be like that. 2 weeks of arguing finally got them to admit that they made a mistake.

The people here are nice, but my experience has been an absolute nightmare. Terrible communication. Endless delays at the Allentown, PA warehouse. Lack of transparency. I was told shipping to the UK would cost around $9 so I sent thousands of dollars of inventory. Only then was I told that there would be additional costs for VAT compliance, taxes, fees, fuel, etc. It ended up being around $20 to ship a pair of sunglasses! Working with their partner Passport made matters even worse. If you're shipping only in the US and get a better warehouse (like SLC) this might be a good option but if you're doing international, I would steer clear. You're better off shipping from China. I chose ShipHero to streamline operations. It turned out to be a two-month disaster that nearly sunk my business.

It is more than two weeks they don't ship our orders without any explanation. There is no phone support and they don't reply to our email with clear answer. We are looking for alternative for our e-commerce brands.

I tried to create a removal order for stock in the ShipHero US warehouse to ship to our UK warehouse over 5 weeks ago but it is still not ready for collection. It is apparently packed onto pallets but it has taken over 3 weeks to be provided a packing list (which we still don't have!) At this rate, it looks like the stock will not arrive in time for Black Friday in the UK which will cost us a fortune in lost sales. We have been given the run around by the customer service rep who has been unable to provide a simple packing list or reply to an email. I would strongly suggest avoiding ShipHero based on the customer experience we have had.

Shipments used to be on time and service was great. Ever since they changed to Zendesk the response time has become unacceptable. It is routinely more than 8 hours for simple issues. Shipments are now regularly leaving late or missed. The staff is knowledgeable and effective - just can't get to them. Probably an issue with scaling. Very frustrating.

Not sure what is going on lately, but we’ve been with Shiphero for years. They’ve always had their quirks and issues but nothing was this bad. Ever since they moved customer support to Zendesk, responses from support for issues caused by Shiphero’s receiving warehouse take days, if not weeks to get a response or resolved.

Unfortunately, what you have read in other reviews regarding hidden charges is totally true. They charge your card daily, so you must review each invoice and check each shipment to verify the amount. Here are a couple of examples. We have been charged $8 (no dim weight) and $28.35 (DIM weight) for the same product, same weight, and same packaging on separate orders. Same shipping method too. On another order, we have been charged $22.82 for a Dim weight of 4.84lb. Their advertised price sheet shows $13.87 for that weight. On another order, we have been charged twice for the same order (as if it was shipped twice). We have found a lot of instances where the shipping charges make no sense or are considerably higher than the advertised price sheet. Furthermore, they got a faulty scale which had been billing us way over the price for certain shipments for over six months. We had to find out ourselves by checking invoices. They have been investigating this for over a month and will "credit" us back any extra charges. This is not worth it. A 3PL is an extension of your business, a partner. You shouldn't need to go through thousands of orders to verify you haven't been charged more than you should. This is extremely dodgy and dishonest of them. These guys have no shipping zones and advertise good rates, but the truth is different. Be ready to spend hours checking your daily invoices and have long back-and-forth emails with support (they turned off the live chat, yay). Our revenue has decreased, and I truly believe these inflated shipping costs are related. These invoices they charge you daily without verification or control will cost you a penny. We have a call to discuss all these issues tomorrow, but we are already searching for a new 3PL partner. This is not transparency. It is robbery. An innocent mistake does not happen consistently, month after month. Stay away and find another option. The funny thing is they will probably ask us for a kidney to move our inventory elsewhere just to stop being robbed. UPDATE (07/27/22) - I wanted to add that they also fail to ship orders timely, and it is pretty hard to get support since they removed live chat a while ago. They are so late shipping many Etsy orders (up to 12 days late! My store is being penalized), and I have been trying to get someone to solve this since three days ago to no avail. If you value your business, go somewhere else. UPDATE 2 (07/14/2023) - They decided to dispute this review a year after when the problem was real (they even replied to it some time ago). Service is not any better, with frequent wrong charges and late shipments now and then. Zero coverage for parcels (an order for a custom from FL was delivered to another state, and they told me to open a claim with USPS, go figure). Also, they decided to implement a $500 fee to all merchants paying under $100k a month (I'm sure 99%) to "pay for the tech they need" to improve their services. Can you believe that? It is outrageous. Out of the blue, a $500 charge for "tech."

We are using this App since 2020. And we overpaid almost $500+ USD for their hidden fake invoice. BE AWARE!! You will have no option to remove your card from their dashboard. You will have your regular invoice. But they will charge your card hiddenly without any reason. Their customer support will ask you to pay the same invoice 2-3 times. You will have no records. Even after 1 year when we shout very much, they add a paid status on the invoice. Because there was no status before. So just think how horrible it was, You paid an invoice and no status BOOM! they charge again. Each time you have to fight 2-3 days by email with your bank transaction proof, But if you did not notice or check then you will be charged hiddenly. We stop getting their service from January 2022, But why we are writing a review today? OH yes! Because still, we have no service! No product with them but we got charged $20.74 on 19th May 2023. Seems funny? No this is normal when you are on ShipHero. And you will not able to remove your card as well. Only you can change a card. Shopify itself starts a good service for inventory fulfillment with 90 days of free storage. We switch to that now. Seems like we have now come to haven from the hell of ShipHero! (Well, still we get the bills from the hell)