John
Gone from hero to zero
[Edit] ok so we got this resolved. Please note once they move you to distributed inventory they need your kits to be turned into “build kits” or warehouse can’t ship if they don’t have full inventory. Probably something they should tell you about. Revising my review back to 5stars as this is what I would have given them apart from this month long mess up. I don’t know what’s happening at shiphero lately but I can’t get a resolution to a simple issue. They have a bunch of my orders marked as on “backorder” despite having inventory. A couple of customers are waiting over a month and despite contacting shiphero nearly every day for three weeks they haven’t been able to sort out whatever the issue is (or even tell me why) Horrendous and rediculous
Response from ShipHeroSep 20, 2022
[Edited] John, Thank you for following up with an update on your situation and how it was resolved. We're so glad things are running smoothly and that everything else has lived up to your expectations. Thanks again! [Original Reply] Hello John, We appreciate your feedback and your frustrations. A manager from our Client Support team is aware of your issue and will be reaching out soon. Thank you.