ShipHeroReviews of shiphero.com

Fast reply and good explanation

Support and service is fantastic in 2023. 100% recommended

We were dreading the whole "switch to a new 3PL" process and our time-line was quite accelerated. Honestly, we thought it was going to be a nightmare (as those projects tend to be). We're very happy to be wrong on that count! The onboarding team was fantastic and walked us through everything step-by-step. Our onboarding rep was quick to respond to questions with thorough information and solutions. We also love that their portal is very intuitive and easy to navigate, so training our CS reps was very quick and easy, and we love that it gives us so much more control over the fulfillment process. Top marks from us!

Clara in the special projects department is incredible! She treated my projects as her own. I highly recommend working with her!

Thanks for all the help, Belen. You rock!

Five Stars for Luis who really helped us with a sync issue. He followed up the situation, kept us informed and finally solved it (it was a hard one). We really appreciate your work and attention. Thanks

Great customer service! Support resolved issues instantaneously!

Five hundred stars for Nicolas! 👏🏽👏🏽👏🏽👏🏽👏🏽 Absolutely amazing service! Nicolas assisted with an issue that needed to be escalated, kept me updated along the way, and was super transparent. It’s rare that I run across anyone who is this attentive and professional. Outstanding service Nicolas!!