ShipHeroShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs:- Reduce mis-picks and mis-ships by 99%- Reduce warehouse costs by 35%+- Increase picking efficiency by 3x
ShipHero (shiphero.com) has 510 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Internet & Software · New York, New York
Excellent
Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent
Internet & Software · Yonker, New York
Excellent
Showing 454 reviews with 5 stars · Clear filters
Ryan C.
Juan is incredible customer service. Every time he gets one of my cases he is thorough and helpful.
Response from ShipHeroJul 3, 2023
Thank you so much for your review! We truly appreciate your kind words about Juan and his exceptional customer service. We'll make sure to pass along your appreciation to him. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
MM
So happy I got the opportunity to receive assistance from Soledad she is truly a God send and was so helpful, attentive, and caring. She was able to handle an issue with shipping quickly and get the products out to my customer ASAP. 10/10 recommend
Daniel Hvam L.
Quick responses and CS-agents with excellent knowledge of their product.
Response from ShipHeroJul 3, 2023
Thank you for taking the time to leave us a review! We're delighted to hear that our customer service agents have been providing you with quick responses and excellent product knowledge. If you ever have any further questions or need assistance, please feel free to reach out.
Lorenz G.
Very friendly and supportive customer service!
Response from ShipHeroJul 3, 2023
Thank you for your kind words! We're thrilled to hear that our customer service team has been friendly and supportive during your interactions. We are here to assist!
gabriel F.
Silvana helped onboard our company and she was fantastic. Really helped us figure out everything we need to get our eComm business up and running. Thanks!
Lindsay D.
Sole was very helpful when I had a question about fulfilling a partial order. She sent me a screenshot that was very helpful. I learned something new and it will help so much in the future! Thanks!
Trina D.
Bela G. was very helpful and really on top of all our onboarding needs. If we did not respond to her within a given time period, she followed-up with us. The onboarding was a pleasant experience. We have been using Shiphero for a short time with these new needs and everything is going smoothly. We have also used them for close to two years for other services and I can say that we have not experienced any issues.
Silence B.
Christian was absolutely wonderful! He offered to call me when we were having some syncing issues which has never happened in all the time we have put in support tickets. He also went above and beyond to help me upload a file that I was having issues with that was on a tight time restraint. We are still having some issues with the product upload not working consistently and some other small issues with tags and other info. It would be so helpful to have a customer service phone number or a way to request a Google meet.
Response from ShipHeroJul 3, 2023
Thank you so much for your feedback about our customer service, and especially for your kind words about Christian. His willingness to go above and beyond in assisting you reflects our company's commitment to exceptional customer service. However, we're sorry to hear you're still experiencing some technical issues with product uploads, tags, and other functionalities. Regarding your suggestion for a customer service phone number or a Google Meet option, we are always seeking ways to improve the customer service experience. You can book a call with our Customer Success Team. We value your feedback and appreciate your patience as we work to resolve these issues. Thanks again for reaching out and for being a loyal customer.