ShipHeroShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs:- Reduce mis-picks and mis-ships by 99%- Reduce warehouse costs by 35%+- Increase picking efficiency by 3x
ShipHero (shiphero.com) has 510 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Internet & Software · New York, New York
Excellent
Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent
Internet & Software · Yonker, New York
Excellent
Showing 454 reviews with 5 stars · Clear filters
mauricio
Great customer service! Really helpful in stressful situations.
Response from ShipHeroAug 7, 2023
We're delighted to know that you had a positive customer service experience with us! It's fantastic to hear that our team was able to provide helpful support, especially during stressful situations. We're here to assist you whenever you need, so don't hesitate to reach out if there's anything else we can do for you. Thank you for your feedback!
Audra
Very quick, efficient, and attentive! Hit the deadlines as promised, too.
Response from ShipHeroAug 7, 2023
We appreciate your review! It's wonderful to know that you found our service to be quick, efficient, and attentive. Meeting deadlines as promised is a priority for us, and we're glad we could provide a positive experience. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing our services!
André R.
Never written a Trustpilot review before, but the game-changing help from Shiphero's support rep, Carlos Guerrero, makes it a must. We’ve been with Shiphero since 2021 but the vibe recently shifted when they started focusing on bigger clients. Then Carlos stepped up. He didn't just fix our issues, he walked us through the hows and whys. He even roped in his colleagues from other teams when needed. To be honest, Carlos made us feel like we mattered again. He's not just a cs rep, he's a real problem-solver and he's brought back that warm feeling we used to have with Shiphero. So here's to you, Carlos. You've totally changed our tune. Huge thanks, man!
Response from ShipHeroAug 7, 2023
We're truly grateful for your heartfelt review! It's incredible to hear that Carlos Guerrero from our support team made such a game-changing impact on your experience with Shiphero. Your words about Carlos's problem-solving skills and his ability to bring back that warm feeling mean a lot to us. We'll make sure to pass on your appreciation to him. Thank you for taking the time to share your thoughts, and we look forward to continuing to provide top-notch service for you.
Ranvi
The team is very helpful, especially Fernanda Sanmiguel! Responds on time, and always provides an update.
Response from ShipHeroJul 26, 2023
Dear Ranvi, Thank you for your kind words! We're thrilled to hear that Fernanda Sanmiguel and our team have been helpful and responsive. We appreciate your feedback and look forward to assisting you further.
Guillermo D.
We've been using Shiphero for over two years now in all of our 3PL Warehouses. It works great and it allows our customers to trust our fulfillment process. Whenever we have questions, the support team is quick to answer.
Response from ShipHeroJul 14, 2023
Thank you for your wonderful review, Guillermo! We're thrilled to hear that Shiphero has been working great for your 3PL warehouses and has helped build trust in your fulfillment process. Our support team is always quick to answer your questions and provide assistance. We appreciate your recommendation and are dedicated to delivering a reliable logistics solution.
Michal V.
ShipHero team is professional. They have resolved problem with API quickly. They kept me posted all the time. This is how support should look like. Thank you!
Response from ShipHeroJul 7, 2023
Thank you for your positive feedback about our API Team! We're thrilled to hear that you've had a great experience with our team at ShipHero. We strive to provide top-notch support, and your comments affirm the hard work we put in every day. Thanks again, and remember, we're always here if you need us!
Carla M.
Tolya solved our issue in minutes, she is also very nice!
Response from ShipHeroJul 7, 2023
We're so glad to hear that Tolya was able to resolve your issue promptly and efficiently! His dedication to providing excellent service is a significant part of what makes ShipHero special. Your kind words will certainly be passed on to him. Thank you for your positive review!
Andy L.
Had a great experience with Sole! Was able to fix my issue quickly and was super responsive.
Response from ShipHeroJul 26, 2023
Dear Andy, Thank you for sharing your wonderful experience with Sole! We're delighted to hear that they swiftly resolved your issue and provided exceptional responsiveness. At ShipHero, customer satisfaction is our priority, and we're thrilled to have been of assistance. If you ever need further help or have any questions, don't hesitate to reach out. We're here for you!