Dissatisfied C.
Trunk Arrived Damaged and Open
The trunk arrived badly dented and open. I don't know if it is the camp's fault or Ship Camps, but at the very least the trunk should have had a zip tie fastened to secure the lock before sending it home. I'm pretty sure zip ties are not permitted to be possessed by campers, so this needed to be done by the camp or the shipper. To make matters a lot worse, the trunk was placed not at our door but on the planter in front of our driveway on a street in a major US city. So it is no surprise that by the time we got to it, all the latches were open and the trunk had been rifled through. Thank goodness, there was mainly dirty clothes and sheets and that no one was interested in or didn't look hard enough to find the expensive climbing shoes and harness that were buried underneath. If you want this service to succeed, more care and concern needs to take place in the shipment of trunks -- by far, the most popular way for kids to send items to camp.
Response from Ship CampsAug 5, 2025
Hello Dissatisfied Customer, Thank you for your review. We sincerely apologize for the damage to your camper's trunk and the driver's indiscretion upon delivery. A member of our team has been in touch to address your concerns and provide assistance with filing a claim. We have not yet received your claims form, but we look forward to making this right. If you have any questions or would like to discuss your order in further depth, please do not hesitate to reach out to us by phone at (855) 540-2267 or via email at [email protected]. Thank you!