JG
Damaged trunk
Original post: For the amount of money this cost, I was pretty disappointed to see it dumped by FedEx covered in damage. I reached out to Ship Camps and got an auto email about filing a claim, which I have now done. But not much on the customer service. We had just purchased a really nice brand new trunk and I assumed Ship Camps provided care in shipping. Updated: I was told that I would be receiving reimbursement for the damaged trunk. Filing the form was very time consuming (I spent over an hour taking the right pictures and gathering the right screenshots etc). So while I am still disappointed in the quality of service provided, and would have preferred a non damaged trunk & not having to spend an hour filing my claim & not needing to know order a new trunk and dispose of the damaged one, I am happy with the resolution given the circumstances.
Response from Ship CampsAug 18, 2025
Hello JG, Thank you for your review. We sincerely apologize for the damage to your trunk. Please know that no automated email was sent in response to your inquiry, although we understand your view, as our team was quite quick to respond. A supervisor replied to your initial inquiry within 3 minutes to provide you with a claims form. Upon completion of the claims form, our claims team was able to send an approval email within 15 minutes of receipt. Our team appreciates you reaching out to us about the damage so that we could help remedy the situation. If you have any questions, please do not hesitate to reach out to us by phone at (855) 540-2267 or via email at [email protected]. Thank you!