Jessica
Matt Was Helpful Throughout a Stressful Process
I want to give an honest and fair review of my experience with Ship Auto Now. Matt provided great customer service throughout the process. He stayed in communication with me, answered my questions, worked to find a carrier, and continued working with me when I became concerned about the pricing and pickup arrangements. I really appreciated his patience and his effort to get everything worked out. That being said, the overall process was stressful. My original quoted price changed after I had already booked, and I was later told it would cost more to secure a driver. Since I was in the middle of moving out of state and had travel arrangements depending on my vehicle pickup, the last-minute change caused additional stress. I also had to ask several times for written confirmation of the final price and for the carrier, insurance, DOT/MC, and driver information before I felt comfortable proceeding. Ultimately, Matt worked with me to resolve the situation and confirmed the final price in writing, which I appreciated. Once the carrier was assigned, everything went smoothly. My vehicle was picked up and delivered successfully, and I was pleased with the actual transportation of my car. Overall, I appreciate Matt’s customer service and the fact that he continued working on my situation until everything was resolved. My main concern was with the pricing process and transparency, not with Matt’s willingness to help. I would recommend that customers confirm their final price and transportation details in writing before pickup.