DanaDane
Excellent customer service.
Excellent customer service.. resolved my issue in two emails...

Ship.com is shipping software for online sellers. We are not affiliated with Shipt (shipt.com), the same-day delivery and grocery shopping app — if that's what you're looking for, you're in the wrong place.Shipping Made Simple. Growth Made Smarter. Ship.com is a shipping platform built for online businesses selling on Shopify, eBay, Walmart, TikTok and other online stores. More than 10,000 businesses already use it to connect their store, print labels in a few clicks, and get orders out the door without the manual back-and-forth of comparing rates and re-entering addresses. UPS and USPS rates are discounted up to 89%, so shipping costs don't eat into your margin as you grow.Our newest addition is Ship AI, a proactive AI shipping manager that scans incoming orders, recommends shipping decisions, and gets them ready to ship before you even open your queue — while keeping approval over anything that spends money in your hands. It's built specifically for shipping, not bolted on as a general-purpose chatbot.Ship.com is built around more than just getting a package out the door. Built-in rewards and email marketing tools help you turn a one-time buyer into a repeat customer, and free pickup means one less trip standing in a carrier line. Commit annually and lock in 25% off, or start with a free trial — no credit card required, and no demo required either, because you'll see the difference from your first shipment.Ship.com was founded by someone who spent 20+ years building shipping and logistics software, including founding Webgistix before its acquisition by Rakuten. That background shows up in how support works here: when you need help, a real person walks you through it. It's part of why sellers consistently rate Ship.com highly on Trustpilot.
Ship.com (ship.com) has 419 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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DanaDane
Excellent customer service.. resolved my issue in two emails...
Debby L.
The concern showed
Kala
They were easy to contact, and a customer service rep contacted me quickly. And was able to help me solve the issue quickly. Very helpful, knowledgeable and wanted to help.
Nicole H.
Quick response; accurate info from staff; very courteous and helpful!
Ethel De L.
Ship.com is quick to respond to my concerns. I was surprised! I asked them to refund my automatic deduction I paid because I decided just to ship on demand for my business. I had a hard time though in sending my first package. It was confusing how to put the right weight of the products I would send in the app.
Heather
I was having issues with the verification process and I emailed support my problem was resolved really fast and I am so thankful for that as I am on a new business journey and really needed to get my items shipped out to my customers!
Eric A.
These people, shi+.com, charged my bank account $380 and NEVER shipped anything! I originally paid $50 for a pre paid shipping label and dropped my package off at USPS. The next day, I had to go pick up my package from the post office due to not enough postage paid for on my pre paid label. Not only did they NOT refund the $50, they then about a week later charged me an ADDITIONAL $380 claiming the package was delivered!!! They claim the package was delivered, post office charged them and now I owe them 380 bucks....total scammers, all they do is sell pre paid labels!!! Do NOT use and do NOT give them your bank information!!!!
Response from Ship.comApr 24, 2025
Eric, We’re very sorry for the confusion and frustration this situation caused. The charge in question was related to a fraudulent reuse of a previously refunded USPS label, an issue that has recently affected many customers across the shipping industry. While we understand this was outside your control, we want to make things right. We’ve already issued a shipping credit for the full amount charged and provided a complimentary 3-month Executive subscription as a gesture of goodwill. Our team member Jhoni-Rae is continuing to assist you directly to ensure everything is resolved. We value your trust and are working hard with USPS to strengthen protections against this kind of fraud. Thank you for your patience and for bringing this to our attention. — The Ship.com Team
Anita S.
Jhoni M was so kind and helpful and help me resolve my issue immediately!