Alicia S.
Given inaccurate information
I have been using ship.com for about 2 years. When I set up my billing I was not able to attach my bank account due to an error in their system. At that time I was advised I could add a balance (which you are required to do if you don't have your banking attached to the account) and that I could be refunded at anytime in the future that I no longer wished to use their services. I tried to get my money back and was informed that I could only be refunded for up to 6 months from the initial payment. Now I am stuck using their services until my money runs out when other companies have much lower shipping rates. I gave 2 stars because even though I had this issues and their rates are higher than done other websites I do find the system easy to use and navigate and it connects with square.
Response from Ship.comMay 1, 2023
Hi Alicia, My sincerest apologies for your experience with this. We can guarantee that we have the absolute lowest shipping rates available, so we would be happy to answer any questions you have on this. Please reach out to [email protected] to resolve the issue around your account balance and linking your bank account. Happy to help!