Diane P.
In the website it says it ships from…
In the website it says it ships from Colorado so I agreed to buy my tumbler! I never buy anything that has to go thru customs! I always check the website and see where they ship from first. There website says Colorado! I ordered my tumbler in May expecting to get it by June for a gift by June 9th. June 9th came and my tracking says my item was in CUSTOMS!!!!! They deceived me! It was sent from out of the country! I reached out to them and confronted them and they told me that when I purchased my tumbler I agreed to the shipping terms! But I agreed to the shipping terms on their website that said Colorado!!!! Not China!! She did an argument back and forth with me 3 times in email! Wouldn’t give me a refund for deceiving me! I will never ever order from them and you shouldn’t either!!!
Response from ShinefulJun 17, 2024
Dear valued customer, We are writing to confirm the delivery of your recent order. We would greatly appreciate it if you could let us know if you have received your package and if everything is in order. We sincerely apologize for the lack of communication regarding the status of our factory. We understand that this may have caused some concern, and we deeply regret any inconvenience it may have caused. Please know that we are committed to improving our communication and ensuring a smoother experience for you in the future. If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for your understanding and patience.

