ShinefulReviews of shineful.net

Response from ShinefulOct 13, 2025

Hi Jessica Garcia, Thank you so much for your thoughtful feedback! We’re really happy to hear you’ve loved the cup’s quality and that it’s held up beautifully over time. 💛 If the handle color had been reported upon arrival, we would’ve been glad to replace it right away — unfortunately, it’s now outside our support window. Still, we’d love to have you back anytime you decide to shop with us again! ✨ Best regards,

Response from ShinefulAug 12, 2025

Hi Kelly, We’re so sorry to hear there’s a piece missing on the lid! 😔 We’d love to make this right for you. Please check your email to continue the communication with us there so you can send the photo, and we'll be able to help replace it as quickly as possible. Best regards,

Response from ShinefulJul 23, 2025

Hi Karla, Thank you for letting us know, and we’re truly sorry about the condition in which your purse arrived. We’ve already responded to your message via email and offered a solution — please check your inbox so we can assist you further. We genuinely appreciate your patience and understanding while we work to make this right! Best regards,

Response from ShinefulJul 16, 2025

Hi Esther Killham, We're truly sorry for the disappointment and frustration this has caused. It’s possible your package was missing items, and that’s never the experience we want for our customers. Please help us resolve this quickly by sending a photo of the items you did receive to our email — we’ll check the issue right away and make sure you get the missing pillowcases. Thank you so much for your patience and for bringing this to our attention. Best regards,

Response from ShinefulJun 30, 2025

Hi Diane Blasingame Mccollough, We’re so sorry for the trouble! We respond to every message we receive, so it’s possible something got missed or filtered. Could you kindly resend your order information (email address and full name used at checkout)? We’ll look into it immediately and make sure you’re taken care of properly. Best regards,

Response from ShinefulJun 13, 2025

Hi Denise Potter, We’re sorry for the inconvenience you’ve experienced. Please check your email — we’ve just been in touch to help you complete your second tumbler order with your 40% discount code. We’re here to make sure you’re completely satisfied with your purchase! Best regards,

Response from ShinefulJun 3, 2025

Hi Kathy, We’re truly sorry to hear about the condition your package arrived in. Please continue the conversation via email so we can assist you directly. We’ve reviewed your order, and it appears there may have been a misunderstanding—only 1 tumbler was included in the order, not 2 as you thought. If you have any further concerns or need clarification, feel free to email us anytime. We’re happy to support you. Best regards,

Response from ShinefulJun 2, 2025

Hi SSharp, Thank you so much for your thoughtful and honest feedback. We're truly grateful for your patience throughout the waiting process. While we understand that the timeline may have felt long, we’re glad that you appreciated the updates and the small tokens of gratitude we shared along the way. Our goal is always to deliver items that feel special. There’s a lot of care involved in preparing, packing, and shipping each one, especially during periods of high demand. We’re so happy to hear that your comforter arrived safely and that you find it cute! That means a lot to us. Thanks again for your support, and we hope to serve you even better next time 💛