Josh
Wrong design on the mug and also not…
Wrong design on the mug and also not even customized with the name that was supposed to be on it! Paid the extra for the carrying case which didn’t come with it and it took 6weeks to get here. I want a total refund, this is unacceptable! Ordered it on Dec 7th and received on Jan 21. Very late Christmas gift and completely not what I ordered
Response from ShinefulJan 22, 2025
Dear Valued Customer, Thank you for reaching out, and we sincerely apologize for the frustration and disappointment caused by this order. We understand the issues you've mentioned, including the wrong design, missing name customization, and the delayed delivery, and we want to resolve this for you as quickly as possible. We’ve been in touch with you through email and live chat, so please check your inbox for our communication. Rest assured, we are actively working on a solution to address the matter and ensure everything is resolved smoothly. Thank you for your patience, and we’ll be in touch with the next steps soon.

