Mary L.
Delay unacceptable
The shower cap is great but the time from order to receipt was unacceptable. I placed the order in November 2023 and received the item in April 2024.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Mary L.
The shower cap is great but the time from order to receipt was unacceptable. I placed the order in November 2023 and received the item in April 2024.
Cheryl C.
It took a cery long time to get here but it is a great showercap.
Sandra W.
It took 5 months to receive the shower caps. It was supposed to be a Xmas gift. i wasn’t too happy that. The shower cap material is great but too tight wish it were a bit larger not good for people with lots of hair & congests the head too much.
Jenny
I preordered on Black Friday knowing it would take a few months to get, but knowing it would be worth the wait. Package finally arrived and I sadly got the wrong pattern. They let me know that I can either exchange for the pattern I wanted or keep and get an additional discount off it. The pattern was still beautiful (and honestly I just wear in shower so no one sees) so I did keep. I know it takes a while to get but I PROMISE if you don’t wash your hair every day, this shower cap is a MUST! Never thought I’d be that girl, but I can NOT live without this thing!
Lorraine N.
On December 9, 2022, I ordered and paid for a shower cap for a Christmas gift. After many emails, etc., it finally arrived in April of 2024. I’m glad I received it, but after the 16 month delay, and having to pay for shipping it to the gift recipient, I won’t be ordering again!!
Stacey
My shower cap was about 14 months late. At this point, I was surprised it showed. I also would expect a good company to give me my money back. No one returned dozens of emails, nothing.
Thomas A.
I bought this as a Christmas gift for my sister a year and a half ago. It was finally delivered two weeks ago. This alone wouldn’t make me leave a one star review, but customer service was unhelpful at best and completely unresponsive at worst throughout the process. They never provided any information beyond “it will ship soon”, and once I asked to cancel the order they stopped responding. Would not recommend dealing with this company to anybody.
Cari H.
I ordered in November and just got my cap two weeks ago I understand you may have been back ordered however, I emailed you three times with zero response. I have bought two caps from you and don’t trust the company anymore since I got no response at all