The Patented Original SHHHOWERCAP® Reviews | Read Customer Reviews of shhhowercap.com

The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

1.7325 reviews
Manufacturing
Greenpoint, Brooklyn, New York

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The Patented Original SHHHOWERCAP®

About The Patented Original SHHHOWERCAP®

SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor

The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.

Also known as: shhhowercap.com
Website: shhhowercap.com
Category: Manufacturing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 49% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Patented Original SHHHOWERCAP® reviews

325 approved reviews, newest moderated first

Gail
May 1, 2024
Took over 5 months to ship and I…
Took over 5 months to ship and I received the incorrect color. Update after company’s response. This is my third purchase with the brand. My first one was great. Lasted a long time. Bought a second one from Nordstrom.com and the silicone(?) inner border began to fall off almost immediately after my first use, which was disappointing af. So that one didn’t really keep the moisture out. Decided to give it one more go and, several months later, so far so good.
Response from The Patented Original SHHHOWERCAP®Jun 13, 2024
Hi, Gail! We're so sorry that your recented ordering experience as a repeat customer was impacted by our Compoetitor's behavior last year. We did our best to survive their attacks and get everyone their SHHHOWERCAPs as quickly as possible. Thhhank you so much for waiting patiently and we're so happy to see that you've had multiple ordering experiences with us prior - 2015 and 2017 to show you how we normally do business when we're not suffering through those challenges and adversities from the moment in time. Thhhank you for your continued support! Our recently updated FAQs page has information if you'd like to easily swap out your color for a different one. *** Since you are a fan of our patented innovation, we'd love if you can leave a review on the features you love on the product itself!
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DH
May 1, 2024
Terrible Experience
Placed this order in September 2022. Received this order April 2024. The company would not give me a refund and did not respond when contacted by the Better Business Bureau.
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A R.
May 1, 2024
Product is very nice but took 1.5 years to arrive
Product is very nice. But took almost a year and a half to get. Terrible customer service.
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Joy V.
May 1, 2024
Waited forever & terrible customer…
Waited forever & terrible customer service that kept saying "next month" for over six months. I don't know how you clowns are still in business.
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Angela H.
May 1, 2024
This order took 6 months to arrive
This order took 6 months to arrive, with many unanswered correspondence in between. Shame on you
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Maura W.
May 1, 2024
Preorder and prepaid in October of…
Preorder and prepaid in October of 2023. Did not receive the 3 cap’s until April 2024. The company did not provide a reason for the extended delay or offer any compensation.
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Sarah F.
May 1, 2024
Not quiet.
The shhhower cap is not quiet. It is slightly less quiet if I am angled at an uncomfortable spot. I tried being further away from the shower head etc. It is also too tight.
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Cheryl C.
May 1, 2024
No cap - no replies
I ordered a cap in August of 2023. The CEO sent a generic email apologizing for the delay. My cap never came. I sent 4 emails and no one replied. I finally disputed the charge on my credit card in March of 2024 and the cap mysteriously arrived. Still no email to me directly about it. I should have been acknowledged in some way.
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