Mayada N.
Non emotionally intelligent mental health services
All of my experiences on this platform have been bad sadly the mental health professionals are great, but the platform is awful the support staff are not well trained are not emotionally aware which is ironic for a platform that offers mental health services They Platform contacted me on my foreign number and gave me a free 30 minutes session discount code, which I used to book a session, I was traveling during the time I booked the session while in Egypt so When I went back home to attend the session I was locked out of the session because even though it was supposed to be free the support was not helpful and I got a panic attack because I was late for the session waiting for a resolution the resolution was that I had to pay full price in forgein currency and the discount code was not usable and they didn't even refund me or compensate me for the lost time from the session where they locked me out until I paid for my supposedly free session I'm writing this review because Mental health services should be empathetic You are offering a service that requires human understanding and sensitivity