THINXReviews of shethinx.com

£30 unexpected customs fee that the company does not make clear (it's hidden in the FAQ). They need it to be visible when you're ordering that "You're likely to accrue £-- of customs charges upon entering the UK". Royal Mail adds a £8 handling fee which is ludicrous. Regardless of the product working or not, I am very disappointed. Thinx needs to have a stockist in the EU to avoid these charges for their customers. Will purchase from a UK/EU based company moving forward.

Love love looove my thinx! Have tried other brands but nothing compares to the fit and quality of my thinx! I’ve been recommending them to everyone I know and meet too as they are really eco-friendly which is an added bonus especially when leading an active lifestyle the sport style is incredible!!!

I got the wrong order but they immediatly sent me my placed order after i discovered it.

Overall I've been happy with the products and experienced great customer service. I bought, over time, 7 pairs of hiphuggers (plus one pair of the sport style that didn't work for me). The lace on a few pairs has started to snag and unravel. Not good for such expensive underwear. They have since changed the design but I think knowing this was a common flaw, there should be some type of refund or promo code for customers like me that invested in the previous style that didn't last. (I've probably worn each pair 3-5 times each and I always wash on delicate, line dry, etc.)

Order fulfillment went smoothly. It took a bit long for international shipping. Products are good that I ordered more.

Totally disappointed. Charged £15 customs’ duty on a £35 pair of pants. Response from customer services was that it was ‘in our FAQ’. Nowhere near good enough.

Rigtig glad for produkterne. Der var et par som var sy-fejl og fik hurtigt hjælp fra kunde service og fik mine penge til bage inden for 12 dage after at jeg kontaktede dem.

Oven used thinx for two years now, and have four pairs. They’ve been very reliable, comfortable and definitely worth the purchase! Not to mention it’s good for the environment. I highly recommend this to anyone who menstruates. It saves so much time, money and waste!