Shernbao USAReviews of shernbaousa.com

Excellent service and quality products.

Ordered on line. Arrived quickly and secure in two boxes

I love this dryer but I am a little disappointed that the air flow is not more powerful. Otherwise on small dogs it is fantastic. Brenda

I received an email that my table was on back order & would ship a month later. When the month was up and no table I called. My table was still on back order but I was offered a similar table at the same cost. It was delivered one week later and I am extremely happy with the table and their customer service.

I reached out to Shernbao about a issue I was having with my 5 in 1 660 I left a message. Within 30 minutes Mario returned my phone call. He went above and beyond trying to help and solve my issue. This was the second time I had Mario for a customer service question and both times he was very helpful and had wonderful customer service.

Quality item. Quick delivery. Reasonable cost.

I've never ordered from this company before until now, but I went with it because the products they have I know people who have them and they rave about it. This whole ordering experience has been a nightmare. The company says that it ships products within 4 to 7 days. Well the order confirmation had a tracking number, we tried to track it and it said no shipment found so we called the company because it had been over a week. One of the things I ordered was on back order which it did not say on the site when I first made that order, so instead of contacting me to say that it was on back order, they were going to hold my entire shipment until it came in which we found out was back ordered by 2 months! We told them no and to continue shipping everything else that was still in stock. We get an email saying when our delivery date is, we check the tracking number again and now it's saying it is just now leaving California when the delivery date is supposed to be tomorrow. The products might be great but ordering from the site is a major headache.

I had ordered a table that was not available at the time, a couple days after the expected shipping date I emailed customer service to check for an update. Not even 20 minutes later I got a call from Mario R. explaining that the table I had ordered was taking longer than anticipated to manufacture and offering to substitute another table and send a pair of clippers for the inconvenience. He emailed me immediately with the other table option and it met my needs so he updated my order and I had a new table and some new clippers a week later! The response was so quick and thorough, I was telling all the other groomers I know about it!