Sharpenters Reviews | Read Customer Reviews of sharpenters.com

Sharpenters Reviews | Read Customer Reviews of sharpenters.com

Sharpenters reviews

136 approved reviews, newest moderated first

Pat K.
Feb 1, 2024
What a simple process
What a simple process, and my knifes are better than when I bought them brand new!
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Cindy
Jan 30, 2024
Secure
The process is seamless and truly proved to be secure. Communication at every stage. And my knives are great!
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Thomas P.
Jan 26, 2024
The knives came back in excellent shape…
The knives came back in excellent shape and perfectly sharp. My only complaint is the slow shipping through USPS. Not your fault but they are extremely slow.
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Ellen J.
Jan 26, 2024
So far not happy
So far not happy. They received knives (per usps tracking), they didn't send me a confirmation even though they claim they do. I have emailed a few times, absolutely no response. I'm afraid my knives have fallen into the void. Do far customer service sorely lacking.
Response from SharpentersMar 1, 2024
Hi Ellen Thank you for your review. We are very sorry that your package was delayed and our response to you was not in keeping with our typical fast response times. In reviewing your account, I see that you were able to get the answers that you needed and that your knives were delivered to you a few days after posting this (on Feb. 1). The delay was due to both the USPS weather delays and our a temporary staff shortage on our side due to the same weather related incident. We hope that you will allow us to impress you by allowing us to serve your knife sharpening needs in the future. All the best, The team at Sharpenters
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Thad S.
Jan 25, 2024
Easy to use and great service!
Easy to use and great service!
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Cooks With W.
Jan 23, 2024
Knives look fantastic, but…
Knives look fantastic. Turnaround with USPS shipping was disappointing. Sent them out Jan 5 and they just arrived today. Being without my best knives for two weeks was hard on me. Considering other options.
Response from SharpentersFeb 25, 2024
Thank you for your review. We appreciate your comments on our high sharpening quality. Depending on your location, USPS shipping can indeed take a few days too many and this is why we also offer UPS Express shipping. This also comes with a higher insurance included for your knives. Please consider upgrading to this option and you will get your knives back much faster in the future. We look forward to continuing to serve your sharpening needs. The team at Sharpenters
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Vicki
Jan 20, 2024
Took longer to get the envelope. Return were fast.
It took longer than expected to get my envelope. The return of the sharpened knives were fast and sharp.
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David S.
Jan 18, 2024
The process was easy and my knives are…
The process was easy and my knives are nicely sharp. They definitely deliver on what they promise. My only complaint was the shipping time. I sent them my knives January 2. They received them January 5 and sent me the notice that my knives were on the way back January 8. No problems there except I didn't actually have my knives back until January 17. Three days to get there. Nine days to get back. Not sure what happened at the post office but it shouldn't take that long. As my first experience with Sharpenters, I was pleased with the outcome but will prepare next time for significant shipping times.
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