E-Nonymouse
Was a 2 year customer
I've been a customer of theirs for about 1.5 years, their results are OK. Turn around times are excellent. They need to offer a higher grade of finish on the blades, some of mine are specialty knives that cost a lot. The finish works well enough but rougher than i'd like. If I sent them a pearing knife, it would not be sharp enough to use the way you would use a pearing knife. These knives came from the factory much sharper than they do from Sharpenters. For reasons unknown to me they stopped sending me shipping packets, and terminated doing business with me as of late last year.. No attempt to contact me by email or in writing to explain their actions was made.
Response from SharpentersFeb 25, 2024
Thank you for your review, we certainly appreciate both the positive comments and the opportunity to improve on the other points. Over many thousands of customers we have never received any reports of stopping to do business with anyone without them requesting to stop a subscription. We certainly wouldn't terminate a subscription at our own initiative for no reason. We would love to look further into this and address your other points but unfortunately you posted with an anonymous account so we have no means of reaching out. Please reach out to us so we can assist you further, we look forward to continue working on your blades. Have a great day The team at Sharpenters