Progress ShareFileReviews of sharefile.com

Awful customer support even for a billing issue. You are going to spend a ton of time and have to explain your issue over and over again via chat. No phone number. Appears not to be U.S.-based support. We are going to look for a new vendor as we are able.

At first the product looked good. They added good features so quickly without improving the overall system capacity. We are a busy tax firm. Right before the deadlines, system was so under performing that it crippled us. Just after a year we have to go through another expensive process of migration. You cannot even get to download your data. For our 35GB data, their system allowed us only limited download speed. Showing 20+ hours. It does not here, when we dowloded files folder by folder, paying staff for 3 business days, the files were corrupt. They didn't open!!! I would never recommend this product to anyone. Not a reliable product at all.

Sharefile added licenses to my renewal without my authorization. I've been trying for two months for them to take responsibility and refund my money. I keep getting directed to rude and unhelpful sales reps who don't seem to have the authority to fix the problem. I'm beyond frustrated with my Sharefile experience.

Enjoyed using the software but had issues when trying to cancel, they stopped billing us, then billed us for another year out of the blue and refused a refund, we opened a support case with them where they told us it is their policy they cannot refund an annual subscription at any point through the year. Very poor customer service but the product was useful for us.

Absolutely horrible program, even worse customer service, they take duplicate payments, issue invoices with no information on what period it covers and there is no one to speak to.

Product didn't work as expected (doesn't retain metadata when migrating files) and haven't used it at all yet company won't release us from our contract. We're a small company and have asked for leniency to release us from the contract but to no avail. Avoid!

It is used by our financial advisors. Forgot password -made a new one. Old password did not meet criteria 8 characters one upper one lower numbers etc. waited an hour and went to log in---too many logins wait 15 minutes went to citrix support and got chatbot had to select problem area but it was greyed out unable to type anything gave up and left----hopeless software!!!!

The product, as a file storage/sharing platform, is OK but the support is truly appallingly bad. Although it is Citrix branded, Sharefile support is separate and email or chat only. Emails, nine times out of ten, get no response which is infuriating when you have spent a long time explaining the problem. Billing is problematic, and it is extremely difficult to talk to anyone about issues - such as them losing several months worth of payments. Look elsewhere.