Progress ShareFileReviews of sharefile.com

It's important to understand that this company does not have any moral or ethical principles or any common sense at all. It starts with me subscribing to the premium package at $85 per month on a monthly basis, month to month. I enter the credit card and get the access and start designing my company's branding. The next thing is I receive an invoice for $936, which is the annual subscription, which I never subscribed to. I start communicating with their support and I'm shocked to discover that their support neither cares nor even understands what the problem is. They all are sitting in Bangalore, India, where the time of people is worth zero. They say, "Well we reviewed your account and it looks like it was billed an annual subscription price." Well duh, I kind of know that but how did you dare to charge my card and issue a fraudulent invoice for an annual subscription when I only offered you $85 per month on a month-by-month basis? Then I escalated to their Legal and Sales department and it takes them a long time to even understand what the problem is. After long exchanges that lead nowhere, what it ends up being is that the India-based support sends me an email that we refunded your $936 and we also canceled your account. I spent a tremendous amount of time creating the branding and the look and feel for my clients. A tremendous amount of time, tremendous investment, and this is all lost. No apologies, no compensation offered, nothing. I've never worked with a company that is supposedly a publicly traded company with such a extreme incompetence, no common sense, no decency, no ethics.

They have absolutely RUINED this product. There is no support. They can’t even auto-bill me correctly. Every month there is a billing issue and zero support.

I used to love them. They somehow worsen every single time they update a thing. whenever they add "a new thing", it's just a worse and glitchy version of what we already had. I'm tired of finding way arounds and fixing my system. I believe their new designers do not know what they are doing. At least leave the systems that are working properly be! No! They are determined to break everything until there is nothing left to break. Definitely stay away!

We've been trying to renegotiate our user count prior to renewal to downgrade (even though nowhere on their admin site it says auto-renewal like most other applications), and after receiving the quote, we emailed back for confirmation on the refund for the difference of users and concern for double payment, but there was no reply. We then get hit with the new invoice that renews our subscription. When I call to cancel, they won't let you, and you are forced to pay the full year (in our case). Hard to understand their reps based in India, and no real support to work on the bill or cancel it out. We are only a month in, and they won't help at all.

Awful customer support even for a billing issue. You are going to spend a ton of time and have to explain your issue over and over again via chat. No phone number. Appears not to be U.S.-based support. We are going to look for a new vendor as we are able.

At first the product looked good. They added good features so quickly without improving the overall system capacity. We are a busy tax firm. Right before the deadlines, system was so under performing that it crippled us. Just after a year we have to go through another expensive process of migration. You cannot even get to download your data. For our 35GB data, their system allowed us only limited download speed. Showing 20+ hours. It does not here, when we dowloded files folder by folder, paying staff for 3 business days, the files were corrupt. They didn't open!!! I would never recommend this product to anyone. Not a reliable product at all.

Sharefile added licenses to my renewal without my authorization. I've been trying for two months for them to take responsibility and refund my money. I keep getting directed to rude and unhelpful sales reps who don't seem to have the authority to fix the problem. I'm beyond frustrated with my Sharefile experience.

Absolutely horrible program, even worse customer service, they take duplicate payments, issue invoices with no information on what period it covers and there is no one to speak to.