Progress ShareFileReviews of sharefile.com

This thing has turned into garbage. It won't sync folders - period. We have to play games to get it to sync. I am searching for alternatives. I used to be able to call the Rep who would answer or call within a few hours. We have learned the system well, but now non-usa support just goes round and round with incessant questions and the problem is not fixed. I am looking for alternatives for our practice.

Seems to be very pushy sales tactics. If you dont reply they just keep emailing! "called the office a few times and followed up with email trying to speak to you about the ShareFile account. Typically, when I do not hear back from a client it is because they are no longer interested or have other priorities. Are you ok with me closing your file?" ...... didn't call me once! Told them to close the account..... bet thats not the last email from them pressuring to keep account open! Despite free trial ending months ago!!!

Enjoyed using the software but had issues when trying to cancel, they stopped billing us, then billed us for another year out of the blue and refused a refund, we opened a support case with them where they told us it is their policy they cannot refund an annual subscription at any point through the year. Very poor customer service but the product was useful for us.

We use this product in the place where I work as a system administrator. the product works fine for the most part (although the updates always require admin permission to run which I could live without) . However, if you even need to get support for issues, or heaven forbid, simply add more paid licences to your account, be prepared for weeks of run around and hoop-jumping. For one of the pricier services on the market for this type of product, I think this is unacceptable.