Progress ShareFileReviews of sharefile.com

This thing has turned into garbage. It won't sync folders - period. We have to play games to get it to sync. I am searching for alternatives. I used to be able to call the Rep who would answer or call within a few hours. We have learned the system well, but now non-usa support just goes round and round with incessant questions and the problem is not fixed. I am looking for alternatives for our practice.

It's important to understand that this company does not have any moral or ethical principles or any common sense at all. It starts with me subscribing to the premium package at $85 per month on a monthly basis, month to month. I enter the credit card and get the access and start designing my company's branding. The next thing is I receive an invoice for $936, which is the annual subscription, which I never subscribed to. I start communicating with their support and I'm shocked to discover that their support neither cares nor even understands what the problem is. They all are sitting in Bangalore, India, where the time of people is worth zero. They say, "Well we reviewed your account and it looks like it was billed an annual subscription price." Well duh, I kind of know that but how did you dare to charge my card and issue a fraudulent invoice for an annual subscription when I only offered you $85 per month on a month-by-month basis? Then I escalated to their Legal and Sales department and it takes them a long time to even understand what the problem is. After long exchanges that lead nowhere, what it ends up being is that the India-based support sends me an email that we refunded your $936 and we also canceled your account. I spent a tremendous amount of time creating the branding and the look and feel for my clients. A tremendous amount of time, tremendous investment, and this is all lost. No apologies, no compensation offered, nothing. I've never worked with a company that is supposedly a publicly traded company with such a extreme incompetence, no common sense, no decency, no ethics.

They have absolutely RUINED this product. There is no support. They can’t even auto-bill me correctly. Every month there is a billing issue and zero support.

Seems to be very pushy sales tactics. If you dont reply they just keep emailing! "called the office a few times and followed up with email trying to speak to you about the ShareFile account. Typically, when I do not hear back from a client it is because they are no longer interested or have other priorities. Are you ok with me closing your file?" ...... didn't call me once! Told them to close the account..... bet thats not the last email from them pressuring to keep account open! Despite free trial ending months ago!!!

I used to love them. They somehow worsen every single time they update a thing. whenever they add "a new thing", it's just a worse and glitchy version of what we already had. I'm tired of finding way arounds and fixing my system. I believe their new designers do not know what they are doing. At least leave the systems that are working properly be! No! They are determined to break everything until there is nothing left to break. Definitely stay away!

Needs improvements, after being bought out by Progress Software Corporation. I have been a business customer since 2013. I use the ShareFile folder sync for engagement document management and the ShareFile Gmail add-on to embed upload and download links. The features have worked great for me for over a decade. Recently, they added a project area where you can request client documents and archive files within projects. The idea is great and I upgraded in order to access this functionality. However the files within the project area do not have bi-directional sync to the folder file repository, so for me it's useless. If I save Sam Client's file to Sam Client's project, It won't sync to my Sam Client folder in ShareFile. Its like these are two different databases. And any documents saved to the Project area would need to be copied over to where I save files if I want a folder tree I can backup. Weird. I called to cancel my Premium upgrade, and was told I can't go back down to the Advanced Plan until my next renewal. I wrote customer support with questions about the file sync, and it took them 5 days to reply. Their answer was, "It is regrettable that we were unable to meet your requirements". I'm looking for an alternative, only because I really need a client portal and I'm out $$ without a good solution with ShareFile.

Easy file sharing software that allows your clients to send you files, and for you to share with your clients

We've been trying to renegotiate our user count prior to renewal to downgrade (even though nowhere on their admin site it says auto-renewal like most other applications), and after receiving the quote, we emailed back for confirmation on the refund for the difference of users and concern for double payment, but there was no reply. We then get hit with the new invoice that renews our subscription. When I call to cancel, they won't let you, and you are forced to pay the full year (in our case). Hard to understand their reps based in India, and no real support to work on the bill or cancel it out. We are only a month in, and they won't help at all.