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Shapessy (shapessy.com) has 166 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Jasmine
If I could rate 0 I would I ordered two items back in February it is now April and I haven’t received anything I left voicemails and one time someone called me back said to give it a week and still nothing I spent my money on items I still haven’t received so I am pissed this company is trash
Karlie K.
I ordered a pair end of January, and it is now April and I still have received little to no tracking information on my package, and I have asked for a refund twice and they have not given me a refund. They have sent me the tracking link and the last update was at the end of January. I waited and was patient considering all that is going on, but clearly the package is lost or misplaced and it is going on four months now and customer service is of no help to me. Very dissatisfied.
Meli
If I could rate 0 stars I would. Their customer service is one of the most incompetent and slow people. First off, the customer service number is bogus because they never answer and then it hangs up by itself. When trying to fix an order before it ships, this is very frustrating. I called numerous times for numerous days with no success. Then I decided to try my luck by email, but unfortunately I ran with the same luck. They emailed me 3 days later to tell me that my order had been already shipped and that they could not do anything about it. Then they want to say they would give me a discount so I can reorder. Why would I want to reorder after this horrible experience? I have never seen such balderdash.Its the worst I’ve seen!
Angela C.
"Daisy", with Customer Care went the extra step to check my order history to see if I ordered with them before, because I wanted a refund!!! She offered me a "30% code" towards the purchase of another product!! The waist trainer never shipped and I never received my refund!! The Company is located in Shenzhen, China!!!
Amina A.
They stole my money and refuse to respond to my emails. It’s a scam site with no customer service number.
Jessica T.
I placed an order with this company due to an add i saw on Facebook big mistake. This company is a fraud is not located in Delaware is in CHINA they will never sent the items your bought, phone customer service never answers if you email customer service they will reply just telling you they shipped the order and there's nothing they can do and even if the tracking info says processing at warehouse since February 21 its not their fault they just tell you the shiping company cjpk has problems scanning bar codes or updating tracking info but package in on the way they won't cancel or refund your money. The better business bureau can't do nothing do to company been out of business or unreachable and I cant have my money back because I paid with klarna and they won't help me either because the company has to cancel the order in order for them to refund my money
michelle N.
I was expecting it to take longer but it got here pretty fast I ordered an extra large because I'm on a weight loss journey and I have lost 28 lb so pretty happy with the way it fits very easy to get on I do recommend and probably will be buying a smaller size soon 😊
Shelia S.
I have not received the items that I ordered in January. Customer service has given me 3 different ridiculous reasons why and will not refund my money. My tracking number gives me no information and they keep telling me my items are "around the corner". I don't know what corner they are around but it's not mine!!! I am very dissatisfied and disappointed.
