Shapessy Reviews | Read Customer Reviews of shapessy.com

Shapessy Reviews | Read Customer Reviews of shapessy.com

Shapessy reviews

166 approved reviews, newest moderated first

Emily M.
Feb 23, 2023
This is a scam
This is a scam. Do not purchase from their site.
Report
Anne
Sep 17, 2022
I've been emailing them for ages now…
I've been emailing them for ages now and they never get back to me i bought a cami from them but it does nothing for me so I want a refund and they just keep ignoring me
Report
Maya
May 11, 2022
Impossible to return, poor customer care experience
I received one item in the wrong color. I reached out to the customer care and they responded quickly by saying that they will send the right color. Then I realized the size does not fit and wanted to start the return. That’s when the problems begin. It has been a very disappointing experience - it takes too long to simply start the return and they try to persuade you to get a bigger size 50% off (I did not even mention I needed a bigger size!) and they don’t want you to ship anything back. In the support chat, the links they share are broken, they misspell words and even use a different company name (Kewlioo?) alongside Shapessy. Note that there is also a 25% restocking fee, and you pay for the shipping AND they ‘inspect’ the items so you may not get paid back if they decide that the item does not fit their return policy. They also don’t provide the RMA number but just the address to ship back. I suspect they would use that as an excuse not to issue the refund. I will still try to ship the items back and hope for the best but I’d definitely not recommend this Chinese store. The price is good but prepare for no easy returns!
Report
Ava W.
May 3, 2022
They have the perfect and best customer…
They have the perfect and best customer service. I would suggest emailing because they are busy when you call. They had no problem refunding me when there was a minor issue. the lady i spoke with was super kind and i would order more anytime!!
Report
Evelyn R.
Apr 15, 2022
Very helpful and prompt
Very helpful and prompt
Report
Hillary K.
Apr 13, 2022
She was amazing and very understanding…
She was amazing and very understanding of my situation of returning my items. She accountom and dated me with excellent customer service.
Report
Barbara G.
Apr 4, 2022
Item was too big
Item was too big. Reach out to shapessy via email got a call from Sheena in less than on hour. She wea very helpful in resolving this matter
Report
Amber S.
Apr 1, 2022
Very helpful
Seems pretty well made. Accidently got a size too big, they were very helpful. Rectified it on the spot. Thanks so much
Report